Help Scout's shared inbox, help centre and live chat software gives users the tools they need to manage cross-channel customer communications. Sourcetable automatically links Help Scout to all the other apps you use, giving your marketing and support teams the tools they need to create the best customer experience possible.
Use Sourcetable to compile key data from Help Scout and other platforms quickly and intuitively, automate processes in one easy-to-use spreadsheet, and free up time to focus on other important aspects of your business.
Query inputs and data from Help Scout and multiple other databases and platforms in Sourcetable, without having to learn SQL. Make your customer support data readily available to everyone on your team, all in one place.
Sourcetable comes with a full suite of visualization tools for all your reporting needs - charts, graphs, conditional formatting, pivot tables and more. Create visually striking live dashboards to share with your team and identify the KPIs that matter most.
Use out of the box tried and tested templates in order to cross-reference Help Scout data and enable data collaboration across your entire organisation
Analyse your customer support KPIs quickly and easily in intuitive cross-channel reports
Compile all your Help Scout data into a single spreadsheet, identifying key business insights behind the numbers in order to confidently improve your customerโs experience.
Contains history of conversation happened between the customer and the support agent who helped resolving the customer's issue
Contains the association of conversation history and tag history
Contains the association of conversation history, conversation thread history along with filename, size, url, width and height
Contains the association of conversation history, conversation thread history along with email
Contains the association of conversation history, conversation thread history along with email
Contains the conversation history, customer history, user history, type, status, body of conversation along with timestamp information of created at and opened at
Contains the association of conversation history, conversation thread history along with email
Contains customer history id, type and value
Contains customer history id, type and value
Contains the first name, last name, gender, job title, address information, photo url and age of customer
Contains customer history id, type and value
Contains customer history id, type and value
Contains customer history id, and value
Contains the rating information given by the customer to the support agent and has fields like customer history, rating information, number, thread id and thread created date
Contains mailbox history id, name, type, user id, total count and active count
Contains email, name, slug and timestamps of created at and updated at
Contains mailbox history id, name, type, status, order and timestamps of created at and updated at
Contains the slug, name,color, ticket count and timestamps of created at and updated at
Contains first name, last name, photo url, email, role, timezone and timestamps of created at and updated at
Contains associations of team and user
Contains user information like first name, last name, email, photo url, role, timezone, and timestamps of created at and updated at
Online businesses integrating Help Scout with Sourcetable can quickly access all relevant data on customer engagement, feedback, chats and automatic email sequences.
Software as a Service
(SaaS) companiesSmall to Medium
sized businessesB2B Platforms
B2C Marketplaces
Help Scout + Sourcetable
Help Scout + Sourcetable
Help Scout + Segment
Help Scout + Sourcetable
Help Scout + MySQL
Connect, sync and query your Help Scout customer support data together with findings from 30+ other sources, to drive decisions and improve customer experience
Create and share workflow templates based on data from Help Scout and other platforms, no knowledge of SQL required
Automate your Help Scout data, saving valuable time to focus on selling your product