Help Scout

Help Scout is software used for customer service, with email integration support.

Sync Help data to Sourcetable

Build reports once. Connect to Help Scout and start modeling from live data.

Popular Use Cases

Help Scout connector Sourcetable connector
Create reports using Help Scout data
Help Scout + Sourcetable
Help Scout connector Sourcetable connector
See an active list of all Help Scout tickets
Help Scout + Sourcetable
Help Scout connector Segment connector
Segment Help Scout customer support tickets by lead source with Segment data
Help Scout + Segment
Help Scout connector Sourcetable connector
Analyze customer support performance to predict churn
Help Scout + Sourcetable
Help Scout connector MySQL connector
Combine MySQL user table and Help Scout tickets for cohort analysis
Help Scout + MySQL
Here's a sample of the Help Scout data that will be available in your Sourcetable spreadsheets:
CONVERSATION_HISTORY

Contains history of conversation happened between the customer and the support agent who helped resolving the customer's issue

CONVERSATION_TAG_HISTORY

Contains the association of conversation history and tag history

CONVERSATION_THREAD_ATTACHMENT_HISTORY

Contains the association of conversation history, conversation thread history along with filename, size, url, width and height

CONVERSATION_THREAD_BCC_HISTORY

Contains the association of conversation history, conversation thread history along with email

CONVERSATION_THREAD_CC_HISTORY

Contains the association of conversation history, conversation thread history along with email

CONVERSATION_THREAD_HISTORY

Contains the conversation history, customer history, user history, type, status, body of conversation along with timestamp information of created at and opened at

CONVERSATION_THREAD_TO_HISTORY

Contains the association of conversation history, conversation thread history along with email

CUSTOMER_CHAT_HISTORY

Contains customer history id, type and value

CUSTOMER_EMAIL_HISTORY

Contains customer history id, type and value

CUSTOMER_HISTORY

Contains the first name, last name, gender, job title, address information, photo url and age of customer

CUSTOMER_PHONE_HISTORY

Contains customer history id, type and value

CUSTOMER_SOCIAL_PROFILE_HISTORY

Contains customer history id, type and value

CUSTOMER_WEBSITE_HISTORY

Contains customer history id, and value

HAPPINESS_RATING

Contains the rating information given by the customer to the support agent and has fields like customer history, rating information, number, thread id and thread created date

MAILBOX_FOLDER_HISTORY

Contains mailbox history id, name, type, user id, total count and active count

MAILBOX_HISTORY

Contains email, name, slug and timestamps of created at and updated at

MAILBOX_WORKFLOW_ HISTORY

Contains mailbox history id, name, type, status, order and timestamps of created at and updated at

TAG_HISTORY

Contains the slug, name,color, ticket count and timestamps of created at and updated at

TEAM_HISTORY

Contains first name, last name, photo url, email, role, timezone and timestamps of created at and updated at

TEAM_USER_HISTORY

Contains associations of team and user

USER_HISTORY

Contains user information like first name, last name, email, photo url, role, timezone, and timestamps of created at and updated at