Attrbute value containing the name, url and timestamp information of creation and update
Article is JSON object containing the article information which includes body of article, comments, author id, timestamp information of article and other standard fields describing the state of article
Audit log is a JSON object representing information of update, delete etc for tracking purpose
A collaboration of community posts on a subject is called a topic. They can be managed by agents, end users and anonymous users
Group is a building block of a ticket workflow as whenever a support request comes it is assigned to a group.
Organizations are used to classify customers where customer can be mapped to a particluar organization
A link between user and an organisation, an organisation can have multiple users.
Customizable fields that are displayed on Organization page. The customization can only be done by admins. Types of fields available are Basic text fields, date fields, as well as customizable drop-down and number fields
A rating object representing the satisfaction score of good, better, worst rating by a customer
A history record that maintains entries when an agent skipped a ticket without responding to an end user
A history record that maintains the logs of SLA's between the support provider and customers
A list of attribute values of a ticket containing the name of ticket, timestamp of created and modified date and a unique id
A comment made on the ticket is called ticket comment, it is an update event which gets stored in the audit logs
The fields of ticket comprising of title, description, agent description, timestamp and a tag
The fields of ticket comprising of title, description, agent description, timestamp and a tag
A list of options containing name, id, position, url and values of the custom fields