Sync Zendesk Chat data to Sourcetable
Zendesk Chat
Sync Zendesk Chat data to Sourcetable
All your business data, synced in a spreadsheet.
Find out how to make the most of your Zendesk Chat data with Sourcetable
Sourcetable Benefits
Data & analytics
Up-to-date, reliable customer satisfaction metrics can make all the difference for business owners looking to gauge their performance over time, and improve customer conversion and retention. Sourcetable is an ideal tool for assessing key data from Zendesk Chat and other customer support platforms in one simple, accessible spreadsheet – allowing users to build Activity and Campaign Reports and assess rep performance, user retention and satisfaction at a glance.
Accessibility
Syncing your Zendesk Chat data to Sourcetable keeps it centralized and accessible, with no knowledge of coding required. Everyone on your team will be able to track your business’ CRM and customer support data quickly and easily, without having to learn SQL.
All your business data in one place
Sourcetable intuitively brings together key data from over 30 different platforms and databases, including Zendesk and Zendesk Chat. This allows product, marketing and finance teams to navigate their metrics and gauge their ongoing performance at a glance, informing next steps while saving time for what matters most – selling your products.
How to get the most of Zendesk Chat with Sourcetable
Smart Templates
Use out of the box tried and tested templates in order to query customer data, and improve data collaboration across your entire organisation
Quick Analysis
Analyze your Zendesk Chat customer support data alongside inputs from separate payment and marketing platforms, generating cross channel reports in the blink of an eye
Ease Of use
Compile and query all your Zendesk Chat data in one spreadsheet to identify the business insights behind the numbers and boost customer retention.
Who uses Zendesk Chat data in Sourcetable
📈 Marketing and Advertising professionals
👷🏿 Sales and Sales Ops folk
👩🏼💼 Customer Support Managers
🚀 Founders
🏢 Ecommerce businesses
Here's a sample of Zendesk Chat data that will be available in your Sourcetable spreadsheets:
AGENT
An agent contains information like name, email, login account, created date and last login date
AGENT_ROLE
The role which an agent has, roles are the privileges that can be given to agents
BAN_IP
Contains the IP address and the reason of ban
BAN_VISITOR
Contains the visitor id and reason of ban
CHAT
Contains the visitor information, preview, type, started by, response time, session timing information
CHAT_AGENT
Contains the association of chat id and agent id
CHAT_HISTORY
Contains the history information related to a chat
CHAT_TAG
Contains the association of chat id and tag id
DEPARTMENT
Contains the department information like name, description and enabled
DEPARTMENT_MEMBER
Contains the association of a agent id and department id
ENGAGEMENT
Contains the information of chat, agent, department, started by, assigned, comment, timestamp and duration
VISITOR
Contains the information like phone, notes, email and name of visitor
Sample companies
Online businesses integrating Zendesk Chat with Sourcetable have access to all relevant data on accounts, contacts, leads, opportunities, engagement and overall performance.
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Software as a Service
(SaaS) companies -
Retail online stores
(eCommerce) -
B2B Platforms
-
B2C Marketplaces
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Subscription services
Popular Use Reports & Use Cases
Create reports using Zendesk Chat data
Zendesk Chat + Sourcetable
Analyze the impact of customer support on user retention
Zendesk Chat + Sourcetable
Segment Zendesk Chat customer support tickets by lead source with Segment data
Zendesk Chat + Segment
Analyze average customer support response times
Zendesk Chat + Sourcetable
Combine MySQL user table and Zendesk Chat tickets for cohort analysis
Zendesk Chat + MySQL
What makes Sourcetable special?
Collaboration
Create intuitive workflow templates based on your Zendesk Chat customer history, and share with team members, code-free
Automation
Use Sourcetable to automate manual work like adding tickets to your team's project management app, or creating tickets from form entries - freeing up time to focus on providing the best user experience possible.
Interconnectivity
Connect and query your Zendesk Chat data alongside findings from 30+ other sources, driving decisions and improving customer retention.