Up-to-date, reliable customer satisfaction metrics can make all the difference for business owners looking to gauge their performance over time, and improve customer conversion and retention. Sourcetable is an ideal tool for assessing key data from Zendesk Chat and other customer support platforms in one simple, accessible spreadsheet – allowing users to build Activity and Campaign Reports and assess rep performance, user retention and satisfaction at a glance.
Syncing your Zendesk Chat data to Sourcetable keeps it centralized and accessible, with no knowledge of coding required. Everyone on your team will be able to track your business’ CRM and customer support data quickly and easily, without having to learn SQL.
Sourcetable intuitively brings together key data from over 30 different platforms and databases, including Zendesk and Zendesk Chat. This allows product, marketing and finance teams to navigate their metrics and gauge their ongoing performance at a glance, informing next steps while saving time for what matters most – selling your products.
Use out of the box tried and tested templates in order to query customer data, and improve data collaboration across your entire organisation
Analyze your Zendesk Chat customer support data alongside inputs from separate payment and marketing platforms, generating cross channel reports in the blink of an eye
Compile and query all your Zendesk Chat data in one spreadsheet to identify the business insights behind the numbers and boost customer retention.
An agent contains information like name, email, login account, created date and last login date
The role which an agent has, roles are the privileges that can be given to agents
Contains the IP address and the reason of ban
Contains the visitor id and reason of ban
Contains the visitor information, preview, type, started by, response time, session timing information
Contains the association of chat id and agent id
Contains the history information related to a chat
Contains the association of chat id and tag id
Contains the department information like name, description and enabled
Contains the association of a agent id and department id
Contains the information of chat, agent, department, started by, assigned, comment, timestamp and duration
Contains the information like phone, notes, email and name of visitor
Online businesses integrating Zendesk Chat with Sourcetable have access to all relevant data on accounts, contacts, leads, opportunities, engagement and overall performance.
Software as a Service(SaaS) companies
Retail online stores(eCommerce)
Create intuitive workflow templates based on your Zendesk Chat customer history, and share with team members, code-free
Use Sourcetable to automate manual work like adding tickets to your team's project management app, or creating tickets from form entries - freeing up time to focus on providing the best user experience possible.
Connect and query your Zendesk Chat data alongside findings from 30+ other sources, driving decisions and improving customer retention.