What is Zendesk Explore?

Zendesk Explore is a reporting and analytics tool designed for businesses to analyze and visualize customer service data. It was previously available only with Zendesk Support Professional and Enterprise but is now included in the Suite, as well as the Support and Sell plans. Explore offers a variety of features for data management and sharing, including scheduling dashboards, sharing outside Zendesk, access roles, viewer, editor, and admin roles, and the ability to assign permissions using Support Enterprise custom roles.

Explore provides extensive customization with over 500 options for custom reports, multi-select and multi-line custom fields, and more than 20 visualization types. It also includes advanced scheduling and sharing options, a real-time dashboard, the ability to test emails before delivery, and an intelligent visualization selector for optimal chart types.

For users who migrated from Insights, Zendesk offers Explore Legacy, a free version with identical features to Explore Professional, plus additional advanced scheduling and sharing features. However, Explore Legacy does not include features released after October 11, 2022.

What is Zendesk Explore?

Zendesk Explore is a reporting and analytics tool designed for businesses to analyze and visualize customer service data. It is integrated with Zendesk's Suite, Support, and Sell plans, extending its availability beyond the previously exclusive Professional and Enterprise plans.

Features of Zendesk Explore

With the Zendesk Explore plan, users can schedule and share dashboards with end users, manage access roles, and assign permissions using Support Enterprise custom roles. The tool offers an hourly data refresh rate, supports custom fields including multi-select and multi-line, and provides over 500 customization options for reports. Additionally, Explore features more than 20 visualization types and an intelligent selector for optimal chart types.

Explore Legacy

The free version, Explore Legacy, includes all features of the paid Explore versions but does not include updates released after October 11, 2022. It offers advanced scheduling and sharing capabilities, such as the ability to schedule dashboards for delivery and share them outside of Zendesk.

Zendesk Explore vs BIRD Analytics Comparison

Overview

Zendesk Explore and BIRD Analytics are analytics and business intelligence platforms designed to help businesses understand their customer data. BIRD Analytics is a product of Infor and has a user rating of 4.2 based on 123 reviews.

Availability and Integration

Zendesk Explore was exclusively offered with Zendesk Support Professional and Enterprise plans and has since been included in the Suite, Support, and Sell plans. BIRD Analytics, on the other hand, is a separate offering by Infor and may have different integration capabilities.

Features

Zendesk Explore provides comprehensive reporting and analytics tools, including scheduling and sharing dashboards, access roles, real-time data, and advanced customization options. BIRD Analytics offers its own set of features, although specifics are not detailed within the provided facts.

Versioning and Updates

Zendesk Explore offers a free version called Explore Legacy, which includes features identical to Explore Professional but does not have access to features released after October 11, 2022. The update and versioning policy for BIRD Analytics is not specified in the provided information.

User Experience and Customization

Zendesk Explore emphasizes customization with over 500 options for custom reports, 20+ visualization types, and an intelligent visualization selector. BIRD Analytics' customization capabilities are not provided, but its user rating suggests a positive reception.

Frequently Asked Questions

What are Zendesk Explore and BIRD Analytics?

Zendesk Explore and BIRD Analytics are both analytics and business intelligence platforms.

What is the user rating for BIRD Analytics?

BIRD Analytics has a 4.2 rating with 123 reviews.

Who is the maker of BIRD Analytics?

BIRD Analytics is made by Infor.

Explore Sourcetable as an Alternative to Zendesk Explore and BIRD Analytics

While Zendesk Explore and BIRD Analytics are recognized analytics platforms, Sourcetable offers a unique approach to data consolidation and analysis. Sourcetable's capability to integrate multiple data sources into a single spreadsheet interface provides a streamlined solution for real-time data querying and manipulation.

Sourcetable's spreadsheet-like interface simplifies the process of data analysis, making it accessible for users accustomed to traditional spreadsheet tools. This ease of use, coupled with its real-time data handling, positions Sourcetable as a practical alternative for those seeking efficient and familiar data management.

Opting for Sourcetable can enhance the productivity of businesses that rely on immediate data insights and prefer the convenience of spreadsheet-based analysis over more complex BI platforms.