What is Zendesk Explore?

Zendesk Explore is an analytics business intelligence platform designed to provide insights and data analysis capabilities. Developed by Zendesk, it serves as a tool for businesses to understand customer interactions and improve their support services. The platform has received a 4.2 rating based on 123 reviews, indicating a positive reception from users. Zendesk Explore's primary function is to enable analytics and business intelligence for organizations seeking to optimize their customer service operations.

What is Zendesk Explore?

Zendesk Explore is a reporting and analytics tool integrated with Zendesk's customer service platform. It provides advanced analytics capabilities for businesses using Zendesk Support, Suite, and Sell plans. Explore is designed to help organizations understand and improve their customer service operations.

Features of Zendesk Explore

With Zendesk Explore, users can schedule and share dashboards both internally with agents or groups and externally with end users. It offers customizable roles, including viewer, editor, and admin, and allows for granular permissions using Support Enterprise custom roles. Explore includes hourly data refresh rates, custom fields, and over 500 customization options for reports. The tool supports more than 20 types of visualizations and an intelligent selector for optimal chart types. It also features real-time dashboards and capabilities for testing emails before delivery.

Explore Legacy

The free version, Explore Legacy, is available to users migrated from Insights and matches the features of Explore Professional. It also provides advanced scheduling and sharing options. However, it does not include features released after October 11, 2022.

Zendesk Explore vs Centrifuge Analytics Comparison

User Ratings

Zendesk Explore holds a user rating of 4.2 based on 123 ratings, indicating a generally positive consensus from a larger user base. In contrast, Centrifuge Analytics has a perfect rating of 5, but this is derived from a single user rating, suggesting limited user feedback.

Rating Volume

Zendesk Explore's rating is supported by a substantial number of ratings, totaling 123, which may provide a more comprehensive understanding of the user experience. Centrifuge Analytics, however, has only one rating, which could be less indicative of its overall performance and user satisfaction.

Frequently Asked Questions

What is the user rating of Centrifuge Analytics compared to Zendesk Explore?

Centrifuge Analytics has a rating of 5, while Zendesk Explore has a rating of 4.2.

How many user ratings does Zendesk Explore have in comparison to Centrifuge Analytics?

Zendesk Explore has 123 ratings, whereas Centrifuge Analytics has 1 rating.

Can the ratings of Centrifuge Analytics and Zendesk Explore be considered equally reliable?

The reliability of the ratings may be questioned as Zendesk Explore has 123 ratings, while Centrifuge Analytics has only 1 rating.

Sourcetable vs Zendesk Explore & Centrifuge Analytics

Sourcetable stands out as a dynamic alternative to Zendesk Explore by offering live synchronization with Zendesk data, ensuring real-time data availability. This feature caters to users requiring immediate data insights for informed decision-making.

As a modern substitute to traditional ETL processes, Sourcetable provides enhanced flexibility. Its spreadsheet interface simplifies data manipulation, making it suitable for users seeking an intuitive ETL tool for complex data workflows.

The automation capabilities of Sourcetable streamline data workflows and maintain data accuracy, positioning it as a viable option for business intelligence tasks. The platform's user-friendly nature appeals to those needing an accessible ETL solution without sacrificing functionality.