What is Zendesk Explore?

Zendesk Explore is a reporting and analytics tool within the Zendesk suite, intended for Zendesk users. It enables the analysis and understanding of business data, facilitating informed decision-making.

Functionality

The service provides prebuilt reports for quick insights into customer interactions and support efficiency. Additionally, users have the capability to create custom reports to meet specific business needs.

Collaboration Features

Zendesk Explore offers features for sharing and collaborating on reports, both on a one-time or recurring basis, enhancing teamwork within an organization.

Availability

Explore is included in certain Zendesk plans, ensuring that users within the organization can leverage its functionalities for business intelligence purposes.

What is Zendesk Explore?

Zendesk Explore is a reporting and analytics tool designed for businesses to analyze customer service data. It provides comprehensive features for creating custom reports and dashboards to track customer interactions and support performance. As part of Zendesk's Suite of products, Explore is integrated with both Support and Sell plans, facilitating better insights across different customer touchpoints.

Features of Zendesk Explore

Zendesk Explore includes a variety of features to enhance data analysis and reporting capabilities. These features encompass scheduling and sharing dashboards, access roles with viewer, editor, and admin permissions, and the use of custom roles for granular authorizations. Additionally, it offers an hourly data refresh rate, supports custom fields including multi-select and multi-line types, and provides over 500 customization options for reports. With over 20 visualization types and an intelligent visualization selector, users can present data effectively. Explore also enables advanced dashboard customizations, real-time data visualizations, and testing of emails before scheduled delivery. It is available in different plan options, ranging from Lite to Enterprise, catering to various business needs.

Explore Legacy

Explore Legacy is a free version of Zendesk Explore that retains all features of Explore Professional, with additional advanced scheduling and sharing capabilities. However, it does not include features released after October 11, 2022. This version is tailored for users migrating from Insights, providing continuity in their reporting and analytics processes without additional costs.

Zendesk Explore vs Splunk Cloud

When comparing Zendesk Explore and Splunk Cloud, potential users consider the ratings and reviews as a reflection of user satisfaction. Splunk Cloud holds a 4.3 rating based on 76 reviews, indicating a slightly higher user satisfaction compared to Zendesk Explore, which has a 4.2 rating from 123 reviews. This data suggests that while Splunk Cloud is rated marginally higher, Zendesk Explore has been reviewed by a larger user base, implying broader use and feedback.

Frequently Asked Questions

Which platform has a higher user rating, Zendesk Explore or Splunk Cloud?

Splunk Cloud has a higher user rating with a 4.3 based on 76 reviews, compared to Zendesk Explore's 4.2 rating based on 123 reviews.

How many reviews are there for Zendesk Explore and Splunk Cloud?

There are 123 reviews for Zendesk Explore and 76 reviews for Splunk Cloud.

Is Zendesk Explore or Splunk Cloud more popular based on the number of reviews?

Based on the number of reviews, Zendesk Explore is more popular with 123 reviews, whereas Splunk Cloud has 76 reviews.

Sourcetable as an Alternative to Zendesk Explore and Splunk Cloud

Sourcetable emerges as a competitive alternative to Zendesk Explore, offering a unified data management solution within a familiar spreadsheet interface. Unlike Zendesk Explore, which specializes in customer service analytics, Sourcetable provides a broader scope for data integration and real-time querying, catering to various business intelligence needs.

Against Splunk Cloud, Sourcetable stands out with its simplicity and user-friendly approach to data manipulation. Splunk Cloud's focus on complex data searches and operational intelligence is contrasted by Sourcetable's streamlined spreadsheet-like environment, allowing for immediate data interaction and analysis without a steep learning curve.

By consolidating data from multiple sources, Sourcetable facilitates efficient data access and manipulation, bypassing the need for complex database operations. This positions Sourcetable as an accessible tool for real-time data analysis, suitable for organizations seeking straightforward and agile data management capabilities.

The platform's emphasis on a spreadsheet interface for data querying aligns with the needs of users looking for a less technical and more intuitive analytical experience. Sourcetable's approach addresses the growing demand for tools that democratize data analysis, making it a practical choice for teams across various business functions.