What is Zendesk Explore?

Zendesk Explore is a data analytics solution integrated within the Zendesk platform. It provides a dashboard builder which enables users to create and customize their reporting dashboards. The tool is designed to help users analyze and visualize customer service data, facilitating data-driven decisions.

Dashboard Builder Versions

The dashboard builder in Zendesk Explore comes in two versions: the classic version and the beta version. The beta version is the latest iteration and is currently still in development, offering more advanced features compared to the classic version for enhanced data analysis.

What is Zendesk Explore?

Zendesk Explore is a reporting and analytics tool included as part of the Zendesk Suite. It facilitates comprehensive data analysis and reporting for businesses using Zendesk Support and Zendesk Sell. Initially available only with Zendesk Support Professional and Enterprise, it has now expanded its accessibility to include Lite, Team, Growth, and Enterprise plans.

Explore Features

Explore offers a range of features, such as real-time dashboards, scheduling and sharing dashboards with both agents and end users, and over 500 customization options for reports. It includes viewer, editor, and admin roles, with granular editor authorizations and an hourly data refresh rate. Custom fields, including multi-select and multi-line options, enhance data segmentation.

Explore Legacy

Explore Legacy is a free version of Zendesk Explore that retains all the functionalities of the Explore Professional plan. It allows users to schedule dashboards with end users and share dashboards outside of Zendesk. However, Explore Legacy does not include any features introduced after October 11, 2022.

Zendesk Explore vs FICO Big Data Analyzer

User Ratings and Reviews

FICO Big Data Analyzer has a user rating of 4.5, while Zendesk Explore has a slightly lower rating of 4.2. However, Zendesk Explore has significantly more ratings, with 123, compared to FICO Big Data Analyzer's 14 ratings. Neither service has user reviews available.

Availability and Access

Zendesk Explore was initially available only with Zendesk Support Professional and Enterprise but is now included in the Suite, Support, and Sell plans. In contrast, FICO Big Data Analyzer's availability is not specified. Explore also offers a free version known as Explore Legacy, which has the same features as Explore Professional.

Features and Functionalities

Zendesk Explore provides a comprehensive set of reporting and analytics tools, including scheduling dashboards with end users, sharing dashboards outside of Zendesk, and access roles with viewer, editor, and admin permissions. Explore features hourly data refresh rates, custom fields, and over 500 customization options for reports, whereas specific features of FICO Big Data Analyzer are not detailed in the facts provided.

Explore Legacy vs Explore Professional

Explore Legacy, the free version of Zendesk Explore, includes all the same features as Explore Professional, with additional advanced scheduling and sharing capabilities. However, Explore Legacy does not provide access to features released after October 11, 2022. The nature of these newer features is not disclosed.

Frequently Asked Questions

What are the user ratings for Zendesk Explore and FICO Big Data Analyzer?

Zendesk Explore has a user rating of 4.2, while FICO Big Data Analyzer has a user rating of 4.5.

How many ratings does Zendesk Explore have compared to FICO Big Data Analyzer?

Zendesk Explore has 123 ratings, whereas FICO Big Data Analyzer has 14 ratings.

Are there any reviews available for Zendesk Explore or FICO Big Data Analyzer?

No, there are no reviews available for either Zendesk Explore or FICO Big Data Analyzer.

Why Choose Sourcetable as Your Data Analysis Tool

For businesses seeking a comprehensive data analysis solution, Sourcetable offers a no-code, spreadsheet-like interface that outperforms traditional tools like Zendesk Explore and FICO Big Data Analyzer. Its ability to handle bulk CSV analysis surpasses the 1,048,576 row-limit, catering to large data sets with ease.

Sourcetable's integration with over 100 business applications and databases, coupled with its turnkey data warehouse, simplifies data centralization. This streamlines processes, making it an ideal alternative for data infrastructure needs compared to Zendesk Explore and FICO Big Data Analyzer.

The platform's interactive visualizations and automated reporting capabilities enable users to create live charts, graphs, and dashboards without coding. This feature not only enhances business intelligence but also promotes efficient data collaboration among teams.

Unique to Sourcetable is the no-code GUI that allows users to perform complex data analysis, including joins, filtering, and aggregation, offering a competitive edge over Zendesk Explore's analytics and FICO's data analysis tools.

Additionally, Sourcetable's built-in templates and AI assistant provide a user-friendly environment for report creation. With end-to-end encryption and secure backups, it ensures the integrity and safety of your data, a critical aspect often overlooked by other platforms.