What is Zendesk Explore?

Zendesk Explore is a reporting and analytics tool integral to the Zendesk platform. It enables users to analyze, understand, and share business data. The service offers prebuilt reports, which provide insights into customer interactions, support resources, and other key business metrics. Additionally, Zendesk Explore allows for the creation of custom reports tailored to specific user needs.

The tool facilitates collaboration by allowing reports to be shared within the organization on both a one-time and recurring basis. However, it is worth noting that Zendesk Explore is exclusive to Zendesk users and is not accessible to individuals outside of the organization. The service is included with some Zendesk plans, integrating seamlessly with the platform's suite of products.

What is DataHero?

DataHero is a cloud-based data visualization and data analytics platform. It has an overall rating of 4.6 based on 11 ratings. As a tool, it allows users to connect to various cloud services, import data, and create charts and dashboards for business intelligence purposes. Despite its capabilities, there are no user reviews available for DataHero. Furthermore, there are no listed alternatives to DataHero.

Zendesk Explore vs DataHero Comparison

Overall Ratings

DataHero holds an overall rating of 4.6 based on 11 ratings, whereas Zendesk Explore has a slightly lower rating of 4.2 from 123 ratings. The larger number of ratings for Zendesk Explore could indicate a more extensive user base or longer presence in the market.

User Reviews

Neither Zendesk Explore nor DataHero have user reviews available, making direct user feedback comparisons impossible. Potential users must rely on overall ratings and feature sets to gauge the products.

Product Alternatives

Both products do not have listed alternatives, suggesting they may occupy unique positions or serve niche markets in the reporting and analytics tool sector.

Availability and Plans

Zendesk Explore was initially only accessible with Zendesk Support Professional and Enterprise but is now included in the Suite. It offers both free and paid plans. DataHero's plan structures are not specified in the provided facts.

Feature Set of Zendesk Explore

Zendesk Explore is a comprehensive reporting and analytics tool with advanced features such as access roles, hourly data refresh, and over 500 customization options for reports. Explore includes viewer, editor, and admin roles, with granular authorization controls. DataHero's specific features are not detailed in the facts provided.

Legacy Offerings

Zendesk Explore Legacy, the free version for users migrated from Insights, contains the same features as Explore Professional plus advanced scheduling and sharing capabilities. However, it does not include features released after October 11, 2022. DataHero does not list a comparable legacy offering.

Integration and Customization

Zendesk Explore integrates with Zendesk's Suite and Support and Sell plans, reflecting its alignment with Zendesk's ecosystem. DataHero's integration capabilities are not detailed. Explore also boasts extensive customization with 20+ visualization types and an intelligent selector for optimal chart types.

Frequently Asked Questions

What are the user ratings for Zendesk Explore and DataHero?

DataHero has a rating of 4.6, while Zendesk Explore has a rating of 4.2.

How many ratings does each service have?

DataHero has 11 ratings and Zendesk Explore has 123 ratings.

What is Zendesk Explore and what are its key features?

Zendesk Explore is a reporting and analytics tool that includes various features such as scheduling dashboards with end users, sharing dashboards outside of Zendesk, access roles, customization options for reports, and an hourly data refresh rate.

What are the differences between Explore Legacy and Explore Professional?

Explore Legacy is a free version of Explore for users migrated from Insights and has all the same features as Explore Professional, plus more advanced scheduling and sharing features. However, Explore Legacy does not grant access to features released after October 11, 2022.

Is Zendesk Explore available with all Zendesk plans?

Zendesk Explore is included in the Suite, Support and Sell plans. It is available with the Lite, Team, Growth, and Enterprise plans.

Why Choose SourceTable as an Alternative

SourceTable offers real-time data querying, a crucial feature for businesses needing immediate access to their data for swift decision-making. By enabling real-time manipulation of data from multiple sources combined into one spreadsheet, SourceTable provides a comprehensive view of business metrics.

Compared to Zendesk Explore and DataHero, SourceTable's spreadsheet-like interface is familiar and easy to use, allowing for agile data interaction without the complexity of cPanel exports. This ease of use is essential for users looking to perform quick analyses and business decisions.

SourceTable's ability to connect with various data sources and its real-time interaction capabilities position it as a practical alternative for users seeking an integrated data management solution. Its agility and simplicity cater to the needs of businesses that prioritize quick access to and manipulation of their data.