What is Zendesk Explore?

Zendesk Explore is a reporting and analytics tool designed to work with Zendesk's suite of customer service and engagement products. It was initially available only with Zendesk Support Professional and Enterprise plans but is now included in the Suite, as well as the Support and Sell plans. Zendesk Explore offers robust features for scheduling, sharing, and customizing dashboards and reports for data-driven insights.

Features of Zendesk Explore

Zendesk Explore provides access roles, including viewer, editor, and admin, along with hourly data refresh rates and over 500 options for report customization. It supports multi-select and multi-line custom fields, and more than 20 types of visualizations with an intelligent selector for optimal chart types. Advanced customization options for dashboards are available, along with real-time data presentation.

Explore Legacy

The free version of Zendesk Explore, known as Explore Legacy, includes all features of Explore Professional. It also offers advanced scheduling and sharing capabilities, including dashboards with end users and sharing outside of Zendesk. However, Explore Legacy does not include features released after October 11, 2022.

What is TruOI iDashboards?

TruOI iDashboards, known as iDashboards, is a data visualization platform. It is recognized for its user-friendly interface and customizable dashboards. iDashboards facilitates the creation of interactive and real-time data presentations. The platform is designed to help organizations make data-driven decisions by presenting complex data in an easily digestible format.

iDashboards is rated at 4.7 out of 5, based on 16 user ratings. This rating indicates a positive reception from its user base. The comparison with Zendesk Explore reveals that iDashboards is the higher rated product between the two. Its high rating, despite a smaller number of ratings, suggests a strong user satisfaction with its capabilities and performance.

Zendesk Explore vs iDashboards Comparison

Overall Rating

Zendesk Explore holds a rating of 4.2 based on 123 user reviews. In contrast, iDashboards has a higher rating of 4.7 with a total of 16 user reviews. The comparison indicates that users rate iDashboards more favorably than Zendesk Explore.

User Review Volume

Zendesk Explore has significantly more user reviews, with a total of 123, suggesting a broader user base or longer market presence. iDashboards has a smaller number of reviews, totaling 16, which could imply a more niche user group or newer entry into the market.

Frequently Asked Questions

Which product has a higher user rating, Zendesk Explore or iDashboards?

iDashboards has the higher user rating.

What is the user rating of Zendesk Explore?

Zendesk Explore is rated at 4.2.

How many ratings does Zendesk Explore have?

Zendesk Explore has 123 ratings.

What is the user rating of iDashboards?

iDashboards is rated at 4.7.

How many ratings does iDashboards have?

iDashboards has 16 ratings.

Sourcetable as an Alternative Reporting Tool

For organizations utilizing Zendesk Explore for data reporting, Sourcetable presents itself as a versatile alternative. Its core ability to aggregate data from multiple sources into a unified spreadsheet interface simplifies the process of querying and managing data without the need for specialized database knowledge.

Unlike Zendesk Explore, which is tailored specifically for Zendesk data, Sourcetable's flexibility allows for a broader scope of data analysis. Its real-time data manipulation capabilities provide a familiar spreadsheet environment, catering to users seeking a more adaptable solution than what is available within Zendesk Explore's reporting ecosystem.

While Zendesk Explore offers comparative analysis within the Zendesk suite, Sourcetable's approach to data reporting extends beyond a single platform. This positions Sourcetable as a comprehensive alternative for those looking to consolidate reporting from various data sources, not limited to Zendesk's parameters.