What is Zendesk Explore?

Zendesk Explore is a reporting and analytics tool that integrates with Zendesk's suite of support tools. Initially accessible only with Zendesk Support Professional and Enterprise, it is now included in the Suite. Explore provides a comprehensive set of features designed to analyze and visualize customer support data, aiding businesses in making informed decisions.

Features of Zendesk Explore

The plan includes functions such as scheduling and sharing dashboards with end users and outside of Zendesk, defining access roles, and customizing permissions. It offers an hourly data refresh rate, supports custom fields, and boasts over 500 customization options for reports and more than 20 visualization types, including an intelligent visualization selector for optimal chart types. Additionally, Explore features advanced dashboard customization, real-time data visualization, and the capability to test scheduled emails.

What is Zendesk Explore?

Zendesk Explore is a reporting and analytics tool designed for businesses using Zendesk's Suite, Support, and Sell plans. It provides advanced features including scheduling dashboards, sharing dashboards outside Zendesk, and access roles such as viewer, editor, and admin, with the ability to use Support Enterprise custom roles for permission assignment. Explore offers an hourly data refresh rate, custom fields, and over 500 customization options for reports. It includes a variety of visualization types and advanced dashboard customization. Explore is available in different plans, including a free version known as Explore Legacy, which retains all the features of Explore Professional but does not include features released after October 11, 2022.

Zendesk Explore vs Aible Comparison

Overall Ratings

Aible is the higher-rated product with a perfect score of 5, in contrast to Zendesk Explore's rating of 4.2. However, it's important to note that Aible's rating is based on 13 ratings, whereas Zendesk Explore has a significantly larger pool of 123 ratings. Despite these ratings, both products have 0% of people willing to recommend them.

Product Availability

Zendesk Explore is a reporting and analytics tool that was once exclusive to Zendesk Support Professional and Enterprise plans but is now included in the Suite, Support, and Sell plans. Aible's availability is not specified within the provided facts.

Version Differences

Zendesk Explore offers a free version known as Explore Legacy, which has all features of Explore Professional, along with more advanced scheduling and sharing features. However, Explore Legacy does not include any features released after October 11, 2022.

Features and Customization

Zendesk Explore boasts extensive features including access roles, granular editor authorizations, hourly data refresh rates, custom fields, and over 500 customization options for reports. It also offers more than 20 visualization types with an intelligent selector, advanced customization for dashboards, and real-time dashboards. Aible's specific features are not detailed within the provided text.

Frequently Asked Questions

Which product has a higher rating, Zendesk Explore or Aible?

Aible has a higher rating than Zendesk Explore, with a rating of 5 compared to Zendesk Explore's rating of 4.2.

How many ratings does Zendesk Explore have?

Zendesk Explore has 123 ratings.

How many ratings does Aible have?

Aible has 13 ratings.

Are people willing to recommend Zendesk Explore?

0% of people are willing to recommend Zendesk Explore.

Are people willing to recommend Aible?

0% of people are willing to recommend Aible.

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