What is Zendesk Explore?

Zendesk Explore is a reporting and analytics tool designed to measure and understand the entire customer experience. It is included in the Zendesk Suite and also available with Zendesk Support and Sell plans. Initially exclusive to Zendesk Support Professional and Enterprise, Explore now extends to Lite, Team, Growth, and Enterprise plans.

Features of Zendesk Explore

Explore provides a comprehensive set of features for creating custom reports and dashboards. It includes scheduling and sharing capabilities, access roles like viewer, editor, and admin, and the use of Support Enterprise custom roles for permission assignments. With an hourly data refresh rate, Explore ensures up-to-date reporting.

The platform offers advanced customization options with over 500 customization possibilities for reports and more than 20 visualization types, aided by an intelligent visualization selector. Explore's real-time dashboard and the ability to test emails before delivery enhance its robust reporting functionality.

Explore Legacy, the free version of Explore, mirrors the features of Explore Professional and adds advanced scheduling and sharing options. However, it does not include features released after October 11, 2022.

What is Zendesk Explore?

Zendesk Explore is a reporting and analytics tool included in Zendesk Suite and available with Zendesk Support and Sell plans. As an advanced analytics service, it was initially offered exclusively with Zendesk Support Professional and Enterprise. Explore provides essential features such as scheduling dashboards, sharing dashboards outside of Zendesk, access roles, and hourly data refresh rates. It enables in-depth customization with over 500 options for reports, supports more than 20 visualization types, and aids in selecting the optimal chart automatically.

Explore is also accessible in different tiers, including a free version known as Explore Legacy, which matches the capabilities of Explore Professional. Legacy offers advanced scheduling and sharing capabilities but does not include features released after October 11, 2022. Moreover, the tool facilitates granular editor authorizations, use of custom fields, and delivery of dashboards to agents and end users, enhancing the flexibility and utility of reporting within the Zendesk ecosystem.

Zendesk Explore vs Orbit Platform

Service Availability

Zendesk Explore is a reporting and analytics tool initially available only with Zendesk Support Professional and Enterprise, and now included in the Suite, Support, and Sell plans. Orbit Platform's availability is not specified in the provided facts, preventing a direct comparison.

Versions and Plans

Explore offers a free version called Explore Legacy, which includes all features of Explore Professional plus advanced scheduling and sharing capabilities. The availability of different versions or plans for Orbit Platform is not detailed in the provided facts.

Features

Zendesk Explore includes features like scheduling dashboards, sharing outside Zendesk, access roles, an hourly data refresh rate, and over 500 customization options. It lacks any features released after October 11, 2022, in the Explore Legacy version. The features of Orbit Platform are not provided, making feature comparison not feasible.

Integration and Customization

Explore integrates with Zendesk Support and Sell, offering custom fields, including multi-select and multi-line options, and viewer, editor, and admin roles. The level of integration and customization available in Orbit Platform is not described in the facts provided.

Real-time Reporting

Zendesk Explore includes real-time dashboards and the ability to test emails before scheduling. Information regarding real-time reporting capabilities of Orbit Platform is not given in the facts provided.

Contrasts with Orbit Platform

Without specific facts about the Orbit Platform, contrasts in service availability, versions, plans, features, integration, customization, and real-time reporting capabilities cannot be accurately made.

Frequently Asked Questions

What is the user rating of Zendesk Explore?

Zendesk Explore has a 4.2 rating.

Are there any reviews for Orbit Platform?

Orbit has no reviews.

Are there any reviews for Zendesk?

Zendesk has no reviews.

What is the recommendation rate for Orbit Platform?

Orbit has a 0% recommendation rate.

What is the recommendation rate for Zendesk?

Zendesk has a 0% recommendation rate.

Why Choose Sourcetable Over Zendesk Explore and Orbit Platform

Sourcetable offers a unique approach to data analysis by combining the versatility of a spreadsheet with real-time data synchronization. Unlike Zendesk Explore and Orbit Platform, Sourcetable syncs and centralizes business data from various databases and SaaS tools, providing an always-on, always connected environment for data manipulation and analysis.

This powerful and expressive platform is designed for both individuals and companies seeking to collaborate and share insights seamlessly. With Sourcetable, users gain the advantage of a networked spreadsheet that not only allows for comprehensive data analysis but also encourages collaborative work practices. Its intelligent features, coupled with the ability to use Python, make it a robust alternative for data-centric tasks.

Currently in private beta, Sourcetable is accessible to those who request early access, especially those willing to contribute product feedback. Its commitment to user-centric development positions it as a strong contender for businesses looking to leverage an integrated data analysis solution.