What is Zendesk Explore?

Zendesk Explore is a reporting and analytics tool designed to work within the Zendesk platform. It provides advanced functionality for data analysis, allowing users to create, customize, and share reports and dashboards. Explore offers various features, including multi-select and multi-line custom fields, over 500 customization options for reports, and more than 20 visualization types with an intelligent selection tool.

Included in Zendesk's Suite, Support, and Sell plans, Explore facilitates real-time data monitoring with an hourly data refresh rate. It supports granular permissions and roles, such as viewer, editor, and admin, alongside the use of Support Enterprise custom roles for permission assignment. Explore ensures effective communication and data sharing with features for scheduling and delivering dashboards to agents and end users, as well as external sharing capabilities.

Explore was previously available as a standalone product with Zendesk Support Professional and Enterprise plans. Now, it is accessible through various subscription tiers, including Lite, Team, Growth, and Enterprise. The free version, Explore Legacy, matches the capabilities of Explore Professional but does not include features released after October 11, 2022, while offering enhanced scheduling and sharing options.

What is Zendesk Explore?

Zendesk Explore is a reporting and analytics tool designed for businesses to analyze customer service data. It integrates with Zendesk's suite of support, sales, and customer engagement tools, providing insights to improve customer experiences.

Availability

Initially available only with Zendesk Support Professional and Enterprise plans, Zendesk Explore is now included in the Suite, Support, and Sell plans. It caters to different business sizes with availability across Lite, Team, Growth, and Enterprise options.

Explore Legacy

For users migrated from Insights, Zendesk offers Explore Legacy, a free version with the same feature set as Explore Professional. It includes additional capabilities such as advanced scheduling and sharing of dashboards with end-users and outside of Zendesk.

Key Features

Zendesk Explore provides a suite of features including scheduling and sharing dashboards, access roles, and viewer, editor, and admin permissions. It supports an hourly data refresh rate, custom fields, and over 500 report customization options. Users benefit from 20+ visualization types and advanced dashboard customization.

Zendesk Explore vs Bitam Artus

Service Inclusion

Zendesk Explore is included in the Zendesk Suite, Support, and Sell plans, offering a range of reporting and analytics tools. It was previously restricted to Zendesk Support Professional and Enterprise plans but is now more widely available. Explore Legacy, a free version of Explore, offers identical features to Explore Professional, with additional scheduling and sharing capabilities. However, it does not include features released after October 11, 2022.

Feature Set

Zendesk Explore provides extensive customization with over 500 options for custom reports, 20+ visualization types, and an intelligent visualization selector. It offers scheduling and sharing dashboards both within Zendesk and externally, real-time dashboards, and the ability to test emails before delivery. Explore includes granular editor authorizations and custom field support such as multi-select and multi-line fields.

Update and Refresh Rate

Zendesk Explore plans feature an hourly data refresh rate, ensuring up-to-date information for users. This level of frequency in updates supports real-time decision-making based on the latest data.

Accessibility and Permissions

Access roles within Zendesk Explore, such as viewer, editor, and admin, allow for precise permission settings. Support Enterprise custom roles can be used to assign Explore permissions, providing a tailored experience for different user groups.

Comparison to Bitam Artus

The provided facts do not include specific information about Bitam Artus, therefore a direct comparison cannot be made. Zendesk Explore's features and service inclusions have been detailed without reference to Bitam Artus capabilities or offerings.

Frequently Asked Questions

What is Zendesk Explore?

Zendesk Explore is a business intelligence and analytics software.

What is the main function of Zendesk Explore?

Zendesk Explore helps users understand what's happening with their customers.

How does Zendesk Explore compare to Bitam Artus?

The information provided does not include facts about Bitam Artus for a comparison.

Why Choose Sourcetable Over Zendesk Explore and Bitam Artus

Sourcetable provides a unified data analysis platform with the simplicity of a spreadsheet interface, catering to businesses seeking a no-code alternative to Zendesk Explore and Bitam Artus. It offers real-time data querying capabilities and bulk CSV analysis, surpassing the 1,048,576 row limit found in traditional spreadsheets, making it ideal for extensive data sets.

With Sourcetable’s intuitive Excel-like formulas, users can create dynamic charts and dashboards directly from their data tables, promoting data-driven decision-making. Unlike Zendesk Explore and Bitam Artus, Sourcetable is designed for seamless collaboration, allowing teams to build and share dashboards without any coding expertise.

Sourcetable’s data infrastructure includes a turnkey data warehouse, ensuring centralized data storage and management. Over 100 connectors facilitate real-time syncing with business applications and databases, providing a comprehensive view of enterprise data that rivals the integrations of Zendesk Explore and Bitam Artus.

Automated reporting and interactive visualizations are streamlined in Sourcetable, with no-code automation and a wide array of built-in templates. This positions Sourcetable as a robust business intelligence tool that democratizes data analysis, offering a level of accessibility and efficiency that complements and competes with Zendesk Explore and Bitam Artus.