What is Zendesk Explore?

Zendesk Explore is a reporting and analytics tool integrated with Zendesk products. It provides detailed insights into customer service operations and user interactions. Its inclusion in the Zendesk Suite began on February 1, 2021, before which it was available only with Zendesk Support Professional and Enterprise plans.

Key Features of Zendesk Explore

Essential features of Zendesk Explore include the ability to schedule and deliver dashboards to both agents and end users, share dashboards outside of Zendesk, and manage user permissions through access roles. It supports viewer, editor, and admin roles, as well as customized roles through Support Enterprise.

Zendesk Explore offers an hourly data refresh rate, custom fields including multi-select and multi-line options, and over 500 customization choices for reports. The service also provides more than 20 types of visualizations and an intelligent selector for optimal chart types. Granular editor authorizations enhance control over data access.

Additional capabilities of Zendesk Explore include a real-time dashboard, testing options for email delivery, and visibility of the current plan type in the Admin Center's billing section.

Explore Legacy

Explore Legacy is the free version offered to users transitioned from Insights. It matches the features of Explore Professional and includes advanced scheduling and sharing functionalities. However, it does not encompass features added after October 11, 2022.

What is Zendesk Explore?

Zendesk Explore is a reporting and analytics tool designed for businesses to analyze and visualize their customer support data. Integrated into the Zendesk Suite, it supports the Suite, Support, and Sell plans. It was previously only available with Zendesk Support Professional and Enterprise but is now accessible across various plan levels, including Lite, Team, Growth, and Enterprise.

Explore Features

Key features include a real-time dashboard, scheduling of dashboards for delivery, sharing capabilities within and outside Zendesk, and various customization options. Explore also boasts access roles, including viewer, editor, and admin permissions, along with granular editor authorizations.

Explore Legacy

The free version of Zendesk Explore, known as Explore Legacy, is available to users migrated from Insights. It matches the features of Explore Professional, with added advanced scheduling and sharing features. However, it doesn't include features released after October 11, 2022.

Zendesk Explore vs AIV Comparison

User Ratings

AIV holds a higher user satisfaction rating of 4.6, compared to Zendesk Explore's 4.2. However, Zendesk Explore has a significantly larger number of ratings, with 123 users having rated the service, while AIV has 8 ratings.

Company Background

Zendesk Explore is a product by Zendesk, a company known for its customer service and engagement products. AIV is developed by a company called AIV, about which less is known.

Market Alternatives and Reviews

Both products lack reviews and have no listed alternatives. They both hold an overall rating of 0, indicating a lack of comprehensive evaluation across various categories.

Frequently Asked Questions

Which product has a higher user rating, Zendesk Explore or AIV?

AIV has a higher user rating with a 4.6 rating, compared to Zendesk Explore's 4.2 rating.

How many ratings does each product have?

AIV has 8 ratings, while Zendesk Explore has 123 ratings.

Are there any reviews for Zendesk Explore or AIV?

No, there are no reviews for either Zendesk Explore or AIV.

What is the overall rating of both Zendesk Explore and AIV?

Both products have an overall rating of 0.

Who are the providers of Zendesk Explore and AIV?

Zendesk Explore is provided by Zendesk, and AIV is provided by AIV.

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Seeking a Zendesk Explore or AIV alternative? Sourcetable provides a comprehensive solution for data analysis and business intelligence. With the ability to handle bulk CSV files and centralize massive datasets, Sourcetable stands out as a robust data infrastructure for any business.

Unlike traditional tools that require coding knowledge, Sourcetable's no-code platform empowers teams to create dashboards and reports intuitively. The platform's Excel-like formulas and spreadsheet interface make data querying accessible, fostering effective data collaboration across team members.

Automated reporting and interactive visualizations are streamlined with Sourcetable, allowing real-time data manipulation and analysis. Live charts and dashboards update dynamically, ensuring that your data insights are always current and actionable.

With over 100 connectors and a built-in data library, integrating data from various business applications is seamless. Sourcetable's AI assistant aids in efficient data handling, while templates accelerate the report creation process, saving you time and effort.

Security is paramount; hence, Sourcetable provides end-to-end encryption and regular backups, ensuring your data's integrity and safety. Its strict no-overwriting policy further protects valuable insights from being lost or altered unintentionally.

Select Sourcetable for a centralized, secure, and user-friendly approach to data analysis, without the need for extensive technical expertise. It's the smart alternative for businesses aiming to harness their data's full potential.