What is Zendesk Explore?

Zendesk Explore is a reporting and analytics tool designed for businesses to analyze and understand customer interactions within the Zendesk platform. It enables the creation of reports and dashboards to visualize data from various Zendesk products.

Availability

Prior to February 1, 2021, Zendesk Explore was available exclusively with Zendesk Support Professional and Enterprise plans. As of now, it is included in the Zendesk Suite, offering a more integrated experience for users across Zendesk products.

Explore Legacy

Explore Legacy is a free version of Zendesk Explore that maintains feature parity with Explore Professional. It allows users to schedule and share dashboards with end users and outside of Zendesk. However, it does not include any new features released after October 11, 2022.

What is Zendesk Explore?

Zendesk Explore is a reporting and analytics tool integrated within the Zendesk platform. It provides users with advanced data analysis capabilities to track, measure, and improve customer service operations. Available in different plans, including Lite, Team, Growth, and Enterprise, Explore caters to a range of business sizes and needs.

Explore's Inclusion in Plans

Initially exclusive to Zendesk Support Professional and Enterprise, Explore is now accessible with Zendesk Suite, Support, and Sell plans. This expansion offers broader availability to businesses seeking integrated customer service solutions.

Explore Legacy

Explore Legacy, the free version of Explore, retains all features of Explore Professional. It offers advanced scheduling and sharing capabilities, such as dashboard delivery to end users and external sharing outside of Zendesk. However, it does not include features released after October 11, 2022.

Advanced Features

Zendesk Explore's paid plans boast a suite of features including role-based access controls, granular editor authorizations, and custom fields. Users benefit from over 500 customization options for reports, more than 20 visualization types, and an intelligent visualization selector. Real-time dashboards, hourly data refresh rates, and advanced dashboard customization are also available.

Zendesk Explore vs Crux Intelligence Comparison

Overall User Ratings

Crux Intelligence has an average user rating of 4.5 based on 41 ratings, whereas Zendesk Explore holds a 4.2 rating from 123 users. Despite the difference in average ratings and the number of ratings, both services have the same overall rating. It should be noted that there are no reviews available for either product.

Company Background

Crux Intelligence is a product of Fractal Analytics. There's no mention of Zendesk Explore's creator, but it is inherently linked to the Zendesk brand.

Feature Availability

Zendesk Explore is a reporting and analytics tool that was initially available only with Zendesk Support Professional and Enterprise. It became part of the Suite on February 1, 2021, and is also included in the Support and Sell plans. Crux Intelligence's specific features are not detailed in the provided information.

Feature Set and Customization

Zendesk Explore offers a comprehensive suite of features including scheduling and sharing dashboards, access roles, viewer, editor, and admin roles, granular editor authorizations, hourly data refresh, multi-select and multi-line custom fields, and over 500 customization options for reports. It also supports over 20 visualization types and includes an intelligent visualization selector. Crux Intelligence's features were not specified for comparison.

Version Variations

Zendesk Explore has a free version known as Explore Legacy, which is identical to Explore Professional but offers more advanced scheduling and sharing features. However, it does not include features released after October 11, 2022. No similar versioning information is provided for Crux Intelligence.

Frequently Asked Questions

What are the user ratings for Zendesk Explore and Crux Intelligence?

Zendesk Explore has a 4.2 rating, while Crux Intelligence has a 4.5 rating.

How many ratings does each product have?

Crux Intelligence has 41 ratings, and Zendesk Explore has 123 ratings.

Who is the developer of Crux Intelligence?

Crux Intelligence is made by Fractal Analytics.

Are there any reviews available for Zendesk Explore and Crux Intelligence?

There are no reviews for either Zendesk Explore or Crux Intelligence.

Do Zendesk Explore and Crux Intelligence have the same overall rating?

The fact provided states that Zendesk Explore and Crux Intelligence have the same overall rating, which appears to be a contradiction given the different individual ratings provided. Hence, based on the facts, no confirmation can be given about them having the same overall rating.

Sourcetable: A Superior Alternative for Data Analysis and Reporting

Seeking a comprehensive solution for data analysis? Sourcetable offers a powerful no-code platform that eclipses Zendesk Explore and Crux Intelligence by providing a seamless, spreadsheet-like interface for querying and manipulating data across multiple sources. With over 100 connectors, Sourcetable simplifies data centralization, catering to the needs of diverse business intelligence applications.

Unlike traditional BI tools, Sourcetable's intuitive GUI and automated reporting capabilities enable users to create live charts, graphs, and dashboards without writing a single line of code. Its bulk CSV analysis feature surpasses the conventional row limitations, accommodating extensive datasets with ease. The platform's robust data infrastructure ensures secure storage and end-to-end encryption, making it a reliable choice for teams prioritizing data security and collaboration.

With Sourcetable, transform raw data into actionable insights using Excel-like formulas, and publish interactive visualizations directly into web pages and blogs. Its built-in templates and AI assistant streamline the report generation process, enhancing productivity and data-driven decision-making. Sourcetable's flexible and user-friendly approach to data analysis positions it as a superior alternative in the realm of business intelligence tools.