What is Zendesk Explore?

Zendesk Explore is a reporting and analytics tool designed to measure, manage, and improve customer service operations. Integrated into the Zendesk platform, it provides insights into customer interactions and support activities.

Key Features

It includes functionalities such as scheduling and sharing dashboards with end users, as well as outside of Zendesk. The tool offers different access roles like viewer, editor, and admin, with granular permissions. Custom fields and over 500 customization options for reports enhance its flexibility. Real-time dashboards and an hourly data refresh rate ensure up-to-date data analysis.

Availability

Initially exclusive to Zendesk Support Professional and Enterprise, Explore is now part of the Zendesk Suite. A free version, Explore Legacy, mirrors the features of Explore Professional but lacks updates released after October 11, 2022. Users can view their current plan details in the billing section of the Admin Center.

What is Zendesk Explore?

Zendesk Explore is a reporting and analytics tool integrated within the Zendesk Suite. It provides detailed insights into customer support operations and is available across various Zendesk plans, including Lite, Team, Growth, and Enterprise. Initially, Explore was exclusive to Zendesk Support Professional and Enterprise but is now incorporated into the Suite.

Explore Features

The service encompasses features such as scheduling and sharing dashboards with end users and outside of Zendesk, supporting access roles like viewer, editor, and admin, and allowing customization with over 500 options for reports. It also offers an hourly data refresh rate, multi-select and multi-line custom fields, advanced dashboard customization, and real-time dashboard capabilities.

Explore Legacy

A free version, Explore Legacy, mirrors the functionality of Explore Professional and offers additional advanced scheduling and sharing features. However, it does not include features released after October 11, 2022, and is designed for users migrating from Insights.

Zendesk Explore vs AnswerRocket Comparison

Overall Ratings and Reviews

AnswerRocket has a higher user rating of 4.6 compared to Zendesk Explore's rating of 4.2. However, Zendesk Explore has a significantly higher number of ratings, with 123 reviews, in contrast to AnswerRocket's 15 ratings.

Availability and Access

Zendesk Explore is included in the Zendesk Suite, Support, and Sell plans, enhancing its accessibility for Zendesk users. AnswerRocket's availability across different platforms or integrations is not specified.

Feature Set

Zendesk Explore offers extensive features for reporting and analytics within the Zendesk ecosystem, including hourly data refresh rates, 500+ customization options for reports, and 20+ visualization types with an intelligent selector. AnswerRocket's specific feature set, beyond its user rating, is not outlined in the provided facts.

Legacy Features

Explore Legacy, the free version of Zendesk Explore, retains all features of Explore Professional plus advanced scheduling and sharing capabilities. It does not, however, include features released after October 11, 2022. Details on similar legacy or free offerings from AnswerRocket are not provided.

User Roles and Permissions

Zendesk Explore supports granular user permissions including viewer, editor, and admin roles, as well as the ability to use Support Enterprise custom roles for assigning permissions. This level of detailed user access control is not compared to AnswerRocket's offering in the facts provided.

Frequently Asked Questions

Which product has a higher user rating, Zendesk Explore or AnswerRocket?

AnswerRocket is the higher rated product.

What is the user rating of AnswerRocket?

AnswerRocket has a rating of 4.6.

What is the user rating of Zendesk Explore?

Zendesk Explore has a rating of 4.2.

How many ratings does AnswerRocket have?

AnswerRocket has 15 ratings.

How many ratings does Zendesk Explore have?

Zendesk Explore has 123 ratings.

Explore Sourcetable as an Alternative to Zendesk Explore and AnswerRocket

When considering data analytics tools, it's essential to select a platform that aligns with your business needs. Sourcetable offers a seamless integration of data from multiple sources into a single, user-friendly spreadsheet interface, presenting itself as a viable alternative to Zendesk Explore and AnswerRocket.

Unlike Zendesk Explore, which is tailored for customer service analytics, and AnswerRocket, which focuses on query-based analytics with higher user ratings, Sourcetable simplifies the data analysis process by allowing real-time queries in a familiar spreadsheet format. This approach can be particularly advantageous for teams seeking a straightforward and efficient way to handle their data without the need for specialized training or the complexities of traditional BI tools.

With Sourcetable, the emphasis on accessibility and ease of use is paramount, providing a solution that caters to a broad range of users, from data analysts to team members with varying levels of technical expertise. The spreadsheet-like interface of Sourcetable could be a decisive factor for organizations aiming to democratize data analysis and empower their teams to make data-driven decisions efficiently.