What is Zendesk Explore?

Zendesk Explore is a business intelligence and customer analytics tool designed to work within the Zendesk suite. It offers comprehensive capabilities for ticket analytics, custom field tracking, and dashboard creation. As a data analysis platform, it is employed for examining customer support interactions, tracking tickets, reporting, and analyzing the customer experience.

Integration and Features

Integrated with Zendesk products, Explore facilitates deep dives into data, allowing users to segment, sort, and visualize information. It supports the creation of metric dashboards and enables users to report on support, chat, and talk in a unified report, enhancing efficiency in presenting insights across various customer communication channels.

Usability and Support

Despite its robust analytics capabilities, users may find Zendesk Explore to be less intuitive and encounter challenges understanding the data sets included. The tool has received criticism for offering limited customer support for users needing assistance.

Availability and Plans

Historically, Zendesk Explore was only available with Zendesk Support Professional and Enterprise plans and was not included in the Suite until February 1, 2021. Now, it is included in the Suite and also available with Support and Sell plans. The free version, named Explore Legacy, has features identical to Explore Professional, but does not include updates released after October 11, 2022.

Explore Legacy

Explore Legacy allows for advanced scheduling and sharing features, enabling users to schedule dashboard deliveries and share insights outside the Zendesk ecosystem. However, it lacks access to any new features introduced post the specified cut-off date.

What is Zendesk Explore?

Zendesk Explore is a customer analytics and business intelligence tool designed to work within the Zendesk suite. It enables users to create dashboards that utilize data from Zendesk's range of products to analyze and visualize customer interactions and support operations. The tool is tailored for businesses looking to leverage Zendesk-generated data to gain insights and improve customer service experiences.

Integration and Capabilities

As part of the Zendesk suite, Explore integrates deeply with other Zendesk products, ensuring seamless analytics across its customer service ecosystem. This integration allows for a centralized analysis of customer support efforts and service efficiency.

Pricing and Accessibility

Unlike its competitor Geckoboard, Zendesk Explore does not offer a free version or a free trial, signaling a commitment to providing a comprehensive analytics solution for paying customers. Zendesk Explore's pricing details are structured to accommodate different user needs within the Zendesk suite.

Services Offered

Zendesk Explore focuses on providing an analytics platform without offering consulting or integration services. This approach indicates a self-service model where users are expected to manage their analytics independently using the tools provided by the Zendesk platform.

Zendesk Explore vs GrowthGeckoboard

Integration and Data Sources

Both Zendesk Explore and Geckoboard are business intelligence tools that integrate with various products. Zendesk Explore is tailored for the Zendesk suite, creating dashboards primarily with its data. Conversely, Geckoboard connects with over 80 cloud services, offering a broader range of data sources for dashboard creation.

Pricing and Trials

Geckoboard's pricing begins at $35 per month and offers a free trial, allowing users to test its features before committing. Zendesk Explore does not provide a free version or trial, potentially making it less accessible for users wishing to evaluate the service without initial investment.

Services Offered

Neither Zendesk Explore nor Geckoboard offer consulting or integration services. This positions both as self-service platforms where users manage setup and maintenance independently.

Features and Customization

Zendesk Explore provides a comprehensive set of features including scheduling, sharing dashboards outside Zendesk, access roles, granular editor authorizations, and a real-time dashboard. It also boasts over 500 customization options and more than 20 visualization types. In contrast, the specific features of Geckoboard are not detailed in the provided facts, making direct feature comparisons challenging.

Legacy Features and Availability

Explore Legacy is a free version of Zendesk Explore available for users migrated from Insights, with identical features as Explore Professional and additional advanced scheduling and sharing capabilities. However, it does not include features released after October 11, 2022. Geckoboard's stance on legacy features and version differences is not provided.

Suite Inclusion

Zendesk Explore is included in the Suite and is available with Support and Sell plans, making it an integral part of the Zendesk ecosystem for users subscribing to these services. Geckoboard's inclusion in similar suites or packages is not mentioned, indicating it may operate as a standalone product.

Frequently Asked Questions

What are the main differences between Zendesk Explore and Geckoboard?

Zendesk Explore is specifically designed for the Zendesk suite and does not offer a free version or trial. Geckoboard can create dashboards using data from over 80 cloud services, offers a free trial, and starts at $35 per month.

Can I try Geckoboard or Zendesk Explore for free before purchasing?

Geckoboard offers a free trial, allowing you to try before you buy. Zendesk Explore does not offer a free trial or version.

Do Zendesk Explore and Geckoboard offer integration services?

Neither Zendesk Explore nor Geckoboard offer consulting or integration services.

Which tool is part of a larger suite of products, Zendesk Explore or Geckoboard?

Zendesk Explore is part of the larger Zendesk suite of products.

What kind of data sources can Zendesk Explore and Geckoboard use for creating dashboards?

Zendesk Explore creates dashboards using data from the Zendesk suite of products, while Geckoboard can use data from over 80 different cloud services.

Sourcetable as a Zendesk Explore Alternative

When considering alternatives to Zendesk Explore, Sourcetable offers a unique approach to data analytics and business intelligence. It serves as a central hub for all your data, pulling from multiple sources, which positions it as a competitor to both Zendesk Explore and GrowthGeckoboard. With its spreadsheet-like interface, it simplifies the process of querying and manipulating data in real-time, making it accessible to a range of users.

Sourcetable's capability to integrate various data streams in one location is crucial for businesses seeking efficient data management. This seamless unification is advantageous for users who need a straightforward platform to analyze their data without complex software training, aligning it as an alternative to Zendesk Explore for ease of use and to GrowthGeckoboard for data centralization.

The platform's real-time data query functionality ensures that decision-makers have the most current information at their fingertips, optimizing strategic planning and operational efficiency. Sourcetable's user-friendly, spreadsheet-like manipulation of data makes it a practical choice for those accustomed to traditional spreadsheet tools but requiring more robust data analysis features.