What is Zendesk Explore?

Zendesk Explore is a reporting and analytics tool incorporated within the Zendesk Suite. Initially available only with Zendesk Support Professional and Enterprise, it now comes included in the Suite. Explore offers features such as scheduling dashboards with end users, sharing dashboards outside of Zendesk, and assigning permissions through access roles, including viewer, editor, and admin. Customization options exceed 500, with over 20 visualization types and an intelligent visualization selector for optimal chart type use. The plan also includes real-time dashboards, an hourly data refresh rate, and advanced customization options for reports. Explore Legacy, a free version of Explore, provides similar features to Explore Professional but lacks access to features released after October 11, 2022.

What is Zendesk Explore?

Zendesk Explore is a reporting and analytics tool within the Zendesk Suite. It enables users to create custom reports, visualize data, and gain insights from their customer interactions across Zendesk products. Explore integrates with the Suite, Support, and Sell plans, providing a comprehensive view of customer service performance and operational efficiency.

Features of Zendesk Explore

Zendesk Explore offers scheduling and sharing of dashboards with end users and external stakeholders. It includes access roles such as viewer, editor, and admin, and utilizes custom roles from Support Enterprise for permission assignments. Explore features granular editor authorizations, an hourly data refresh rate, and supports custom fields, including multi-select and multi-line options. With over 500 customization options and more than 20 visualization types, it allows for advanced dashboard customization. The intelligent visualization selector automatically chooses the optimal chart type for the data presented.

Explore Legacy

The free version, known as Explore Legacy, contains all the features of Explore Professional, including advanced scheduling and sharing capabilities. However, Explore Legacy does not include any features released after October 11, 2022.

Zendesk Explore vs Fusionex Giant

Service Overview

Zendesk Explore is a reporting and analytics tool rated at 4.2, designed to integrate with Zendesk's suite of support-focused services. It provides comprehensive analytics and reporting features for customer support data. Fusionex Giant, on the other hand, is a self-service analytics platform that emphasizes user autonomy in data analysis.

Availability and Integration

Zendesk Explore is now included in the Zendesk Suite, as well as the Support and Sell plans, offering a wide range of plan options including Lite, Team, Growth, and Enterprise. Fusionex Giant's integration capabilities with specific suites or plans are not mentioned, indicating a potential difference in how it aligns with existing customer service infrastructures.

Features and Customization

Zendesk Explore offers an extensive array of features such as scheduling, sharing dashboards, access roles, viewer/editor/admin roles, hourly data refresh, and over 500 customization options for reports. Fusionex Giant's specific features and customization options are not detailed, making it challenging to draw direct comparisons in this area.

Legacy Considerations

Explore Legacy, a free version of Zendesk Explore for users migrated from Insights, includes all features of Explore Professional plus advanced scheduling and sharing capabilities. However, it lacks access to features released after October 11, 2022. The ongoing support and feature availability for Fusionex Giant's legacy users, if applicable, are not discussed.

Plan Flexibility

Zendesk Explore was previously only available with Zendesk Support Professional and Enterprise but has since become accessible across various plans, showing adaptability and scalability in Zendesk's offerings. Fusionex Giant's plan flexibility is not mentioned, which might be a consideration for potential users with specific scalability needs.

Frequently Asked Questions

What is the user rating of Zendesk Explore?

Zendesk Explore is rated 4.2.

What kind of platform is Fusionex Giant?

Fusionex Giant is a self-service analytics platform.

Can I use Fusionex Giant for customer service analytics?

The fact list does not provide information on whether Fusionex Giant can be used for customer service analytics.

Zendesk Explore vs. Fusionex Giant: Why Choose Sourcetable

As a Zendesk Explore alternative, Sourcetable offers real-time data queries in a user-friendly, spreadsheet-like interface. It simplifies data analysis by aggregating data from multiple sources into a single, accessible location, catering to users seeking a streamlined data management solution.

Against Fusionex Giant, Sourcetable stands out by enabling direct manipulation of data through familiar spreadsheet functionalities. This approach is ideal for those who require immediate data interaction without the complexity of traditional database systems.

Sourcetable's integration capability allows for efficient data consolidation, making it a practical alternative for comprehensive data analysis and decision-making processes. Its ease of use and real-time data access provide a competitive edge for businesses prioritizing quick and intuitive data handling.