What is Zendesk Explore?

Zendesk Explore is a reporting and analytics tool integrated within the Zendesk suite. It is designed to assist users in analyzing and understanding business information, specifically focusing on customer analytics. Zendesk Explore provides prebuilt reports and dashboards, facilitating insights into customer interactions, support resources, and overall business performance. Additionally, the tool offers functionality to create custom reports tailored to unique business needs.

Explore's features include the ability to collaborate and share reports within an organization, emphasizing data-driven decision-making. The service offers on-demand training courses and varying user roles with distinct access levels, including Editors, Admins, and Viewers. Dashboards in Zendesk Explore serve as a platform to display data through widgets, which can encapsulate reports, images, text, and more. Metrics and attributes extracted from different Zendesk products form the basis of the datasets used in creating reports. Zendesk Explore is available to users as part of select Zendesk plans and is not offered outside of the Zendesk user ecosystem.

What is Zendesk Explore?

Zendesk Explore is a reporting and analytics tool integrated into Zendesk's Suite. It provides a comprehensive set of features for creating custom reports and dashboards to analyze customer service performance. Initially available only with Zendesk Support Professional and Enterprise, Explore is now included in the Suite, Support, and Sell plans. The tool is designed to help businesses understand and improve their customer service operations through data visualization and insights.

Key Features

Zendesk Explore includes scheduling and sharing capabilities, allowing dashboards to be delivered to both agents and end users. It offers a variety of access roles such as viewer, editor, and admin, along with granular editor authorizations. The plan boasts an hourly data refresh rate, multi-select and multi-line custom fields, and more than 500 customization options for reports. Users can choose from over 20 visualization types with the help of an intelligent visualization selector.

Explore Legacy

Explore Legacy, a free version of Zendesk Explore available to users migrated from Insights, matches Explore Professional in features and adds advanced scheduling and sharing options. However, it does not include features released after October 11, 2022.

Zendesk Explore vs Jaspersoft

Overall Rating and Reviews

Jaspersoft is the higher rated product when compared to Zendesk Explore, even though both have an overall rating of 4.2. Zendesk Explore has more user ratings at 123, whereas Jaspersoft has 89. However, Zendesk Explore lacks written reviews which could provide deeper insights into user satisfaction and feature effectiveness.

Availability and Access

Zendesk Explore was initially only available with Zendesk Support Professional and Enterprise plans, but is now included in the Suite, as well as in the Support and Sell plans. Jaspersoft, on the other hand, does not have this type of integration with a suite of customer support and sales tools, as it is a standalone product.

Feature Set

Zendesk Explore provides a comprehensive set of features for reporting and analytics, including scheduling dashboards with end users, sharing dashboards outside of Zendesk, and advanced customization options. It also offers granular permission settings and an hourly data refresh rate. The free version, Explore Legacy, includes many of the same features as Explore Professional, with additional advanced scheduling and sharing capabilities, but does not include features released after October 11, 2022. The specific feature set of Jaspersoft in comparison is not detailed in the provided facts.

Plan Options

Zendesk Explore offers a variety of plan options, including a free version known as Explore Legacy. Jaspersoft's plan options are not described in the facts provided, making a direct comparison in this aspect not possible.

Product Integration

Zendesk Explore is now available as part of the Zendesk Suite, which provides a unified approach to customer service and engagement. This integration could offer a seamless experience for users of the Zendesk ecosystem. Jaspersoft’s integration capabilities, in contrast, are not specified.

Frequently Asked Questions

Which product has a higher rating, Zendesk Explore or Jaspersoft?

Jaspersoft is the higher rated product.

How many ratings does Zendesk Explore have?

Zendesk Explore has 123 ratings.

How many ratings does Jaspersoft have?

Jaspersoft has 89 ratings.

Do either Zendesk Explore or Jaspersoft have written reviews?

No, Zendesk Explore has no written reviews and there's no information provided about Jaspersoft having written reviews.

What are the top alternatives for Zendesk Explore and Jaspersoft?

There are no top alternatives for either Zendesk Explore or Jaspersoft.

Sourcetable as an Alternative to Zendesk Explore and Jaspersoft

Sourcetable offers a real-time data synchronization feature from Zendesk, streamlining the data analysis process. Unlike Zendesk Explore, which is limited to Zendesk data, Sourcetable can integrate multiple sources, giving a comprehensive overview.

The interface of Sourcetable is modeled after familiar spreadsheets, enhancing usability. Users find the transition from traditional spreadsheets to Sourcetable's interface seamless, in contrast to the more complex interfaces of tools like Jaspersoft.

By automating ETL processes, Sourcetable reduces the dependency on third-party ETL tools. Its automation capabilities are designed to be more intuitive than typical ETL solutions, saving time and technical resources.

Sourcetable's flexibility in data handling surpasses traditional ETL methods, allowing users to manipulate and query data with ease. This adaptability makes it a more user-friendly alternative for data analysts when compared to rigid ETL frameworks or specialized software like Jaspersoft.