What is Zendesk Explore?

Zendesk Explore is a customer analytics platform designed to provide businesses with insights into their customer support operations. It offers reporting and data analytics capabilities to help companies understand their customer service performance.

What is Zendesk Explore?

Zendesk Explore is a service analytics solution designed to provide insights and data analysis for customer support interactions. With a 4.2 rating from 123 reviews, it offers comprehensive reporting and analytics features that integrate with Zendesk's suite of customer service products.

Zendesk Explore vs TruBI

General Overview

Zendesk Explore is a reporting and analytics tool integrated with Zendesk's Suite, Support, and Sell plans. It provides extensive customization options for reports and dashboards, and it is available in Lite, Team, Growth, and Enterprise plans. In contrast, TruBI is a standalone product that is higher-rated with a score of 4.9 based on 4 ratings, while Zendesk Explore has a lower rating of 4.2 from 123 ratings.

Features and Capabilities

Zendesk Explore features include scheduling dashboards, sharing capabilities outside of Zendesk, access roles, granular editor authorizations, real-time dashboards, and an hourly data refresh rate. It also supports multi-select and multi-line custom fields, over 500 customization options, and more than 20 visualization types. TruBI, while higher-rated, does not have its features detailed in this comparison.

Availability and Access

TruBI's accessibility details are not specified, but Zendesk Explore was previously only available with Zendesk Support Professional and Enterprise. Now, it is included in Zendesk's Suite, as well as Support and Sell plans. Explore offers a free version called Explore Legacy, which includes all features of Explore Professional, with advanced scheduling and sharing features, but does not include features released after October 11, 2022.

User Ratings and Reviews

TruBI has a higher user satisfaction score with a 4.9 rating from 4 reviews, indicating a positive reception albeit with a smaller user base. Zendesk Explore’s rating is 4.2, which is derived from a larger pool of 123 ratings, suggesting a wide user adoption but with a slightly lower overall user satisfaction.

Frequently Asked Questions

Which product has a higher rating in the Zendesk Explore vs TruBI comparison?

TruBI is the higher rated product with a 4.9 rating.

How many ratings does TruBI have?

TruBI has 4 ratings.

What is the rating of Zendesk Explore?

Zendesk Explore has a 4.2 rating.

How many ratings does Zendesk Explore have?

Zendesk Explore has 123 ratings.

Why Choose Sourcetable Over Zendesk Explore and TruBI

When comparing Zendesk Explore and TruBI, Sourcetable emerges as a superior choice for data analysis and transformation. Sourcetable's spreadsheet-like interface simplifies complex data queries, allowing users to amalgamate data from multiple sources effortlessly. Unlike some ETL tools, Sourcetable ensures real-time data retrieval, providing up-to-date insights essential for informed decision-making.

Power Query's flexibility in data transformation is akin to the adaptability found in Sourcetable. However, certain ETL tools, possibly including Zendesk Explore or TruBI, offer only vanilla transformations that may not cater to all analytical needs. Sourcetable's diverse transformation capabilities enable users to customize data according to their specific requirements, a potential limitation in other tools.

Moreover, the lack of a preview function in some ETL tools hinders the ability to monitor the effects of transformations as they are being constructed. Sourcetable addresses this gap by allowing users to see the output throughout the data manipulation process, ensuring accuracy and efficiency in data handling. This immediate visual feedback is critical for users who need to iterate quickly and accurately on data models.