What is Zendesk Explore?

Zendesk Explore is an analytics and reporting platform that was initially available exclusively with Zendesk Support Professional and Enterprise plans. It offered a free version as well as paid options, catering to a range of customer needs for data analysis within the Zendesk ecosystem.

As of February 1, 2021, Zendesk Explore became included in the Zendesk Suite, expanding its availability to a broader user base. For those migrating from Insights, Explore Legacy, a free version of Zendesk Explore, is available. This version retains parity with Explore Professional's features and offers enhanced scheduling and sharing capabilities.

However, Explore Legacy users should note that it does not provide access to features released after October 11, 2022. This limitation marks a distinction between Explore Legacy and other versions of Zendesk Explore that may receive ongoing updates and new features.

What is Zendesk Explore?

Zendesk Explore is a reporting and analytics tool designed for businesses to analyze and visualize customer service data. Integrated within Zendesk's Suite, it is also available in Support and Sell plans, enhancing data-driven decision-making.

Features of Zendesk Explore

Explore offers scheduling of dashboards for agents and end users, sharing capabilities outside of Zendesk, and a range of access roles including viewer, editor, and admin. It supports granular permissions, hourly data refresh rates, and includes over 500 customization options for reporting.

Explore Legacy Version

The free version of Explore, known as Explore Legacy, retains the features of Explore Professional. Legacy includes advanced scheduling and sharing functions but lacks features released after October 11, 2022.

Customization and Visualization

Users benefit from multi-select and multi-line custom fields, an array of over 20 visualization types, and an intelligent selector for optimal chart representation. Real-time dashboards and advanced customization options are also available.

Zendesk Explore vs Toucan

User Ratings

Toucan has a user rating of 4.9 based on 62 reviews, while Zendesk Explore has a lower rating of 4.2 from 123 reviews.

Feature Availability

Zendesk Explore, a reporting and analytics tool, was previously exclusive to Zendesk Support Professional and Enterprise plans but is now included in the Suite, Support, and Sell plans. Toucan's feature set in comparison is not detailed in the provided facts.

Plan Options

Zendesk Explore offers both free and paid plans. The free version, Explore Legacy, includes all features of Explore Professional plus advanced scheduling and sharing capabilities. Toucan's plan options are not specified in the provided facts.

Feature Set

Zendesk Explore boasts features such as scheduling dashboards, sharing dashboards outside of Zendesk, viewer/editor/admin roles, granular editor authorizations, an hourly data refresh rate, custom fields, 500+ customization options, and 20+ visualization types. Toucan's specific features in these areas are not mentioned in the provided facts.

Update Limitations

Explore Legacy, the free version of Zendesk Explore, does not include features released after October 11, 2022. Toucan's policy on updates and feature releases is not provided in the facts.

Frequently Asked Questions

Which tool has a higher user rating, Zendesk Explore or Toucan?

Toucan has a higher user rating with a 4.9 out of 5 compared to Zendesk Explore's 4.2 rating.

How many reviews do Zendesk Explore and Toucan have?

Zendesk Explore has 123 reviews, while Toucan has 62 reviews.

Is Zendesk Explore as well-reviewed as Toucan?

No, Zendesk Explore has a lower rating of 4.2 compared to Toucan's 4.9 out of 5.

Why Choose Sourcetable Over Zendesk Explore and Toucan

Sourcetable stands out as a comprehensive data analysis solution, excelling in bulk CSV analysis capabilities and surpassing the capacity of Zendesk Explore and Toucan by handling datasets with over a million rows. This feature positions Sourcetable as a powerful tool for extensive data projects.

With its intuitive no-code graphical user interface, Sourcetable enables users to perform complex data queries using familiar spreadsheet operations, a distinct contrast to the more rigid reporting frameworks of Zendesk Explore and Toucan. This ease of use fosters accessibility and efficiency in data manipulation.

Unlike Zendesk Explore and Toucan, Sourcetable offers a seamless integration with over 100 business applications and databases, creating a unified data infrastructure for consolidation and analysis. This extensive connectivity ensures that teams have all their data sources in one accessible location, streamlining workflows and decision-making processes.

Sourcetable's no-code approach to creating live charts, dashboards, and automated reports democratizes data analysis, making it feasible for teams without technical expertise to generate insights. This feature contrasts with the more specialized toolsets of Zendesk Explore and Toucan, which may require more advanced knowledge for custom visualizations and reporting.

Furthermore, Sourcetable's built-in data collaboration tools facilitate team-wide engagement with data, unlike Zendesk Explore and Toucan which may not offer the same level of collaborative features. This encourages a more cohesive data-driven culture within organizations.

Lastly, Sourcetable's commitment to security, with end-to-end encryption and data backups, provides a reliable and secure platform for data analysis. The assurance that data cannot be overwritten by mistake adds an extra layer of data integrity, which is critical for businesses handling sensitive information.