What is Zendesk Explore?

Zendesk Explore is a reporting and analytics tool created by Zendesk. It provides comprehensive features for scheduling dashboards with end users, sharing dashboards outside of Zendesk, and offering various access roles, including viewer, editor, and admin. The tool is designed to work seamlessly with Zendesk's suite of products, including the Support and Sell plans. Additionally, Explore integrates custom fields, including multi-select and multi-line options, with over 500 customization choices for reports and more than 20 visualization types. Zendesk Explore is known for its real-time dashboard capabilities and hourly data refresh rate, catering to businesses seeking detailed and up-to-date analytics.

Explore Legacy

Explore Legacy is the free version of Zendesk Explore, which contains all features of Explore Professional, plus advanced scheduling and sharing functionalities. However, it does not include features released after October 11, 2022. Explore Legacy was provided for users who migrated from Insights, ensuring they retained their previous capabilities within the new platform.

Availability

Initially, Zendesk Explore was only available with Zendesk Support Professional and Enterprise. As of February 1, 2021, it is included in the Zendesk Suite, providing a unified experience across Zendesk’s product offerings. Explore is accessible across various plans, including Lite, Team, Growth, and Enterprise, accommodating a range of business sizes and needs.

What is Zendesk Explore?

Zendesk Explore is a reporting and analytics tool designed to work with Zendesk's suite of customer service and engagement products. It provides advanced data analysis capabilities, enabling users to create custom reports and dashboards to track and understand customer interactions and support performance. Explore includes features such as scheduling dashboards for delivery, sharing dashboards both within and outside of Zendesk, and access to various roles like viewer, editor, and admin for managing permissions.

Features of Zendesk Explore

Explore offers a range of features including hourly data refresh rates, custom fields support, and over 500 customization options for reports. Users can benefit from 20+ visualization types and an intelligent visualization selector for optimal chart representation. Explore also provides advanced customization options for dashboards, real-time data visualization, and the ability to test emails before scheduling their delivery. Explore is available in various Zendesk plans, including Lite, Team, Growth, and Enterprise, and is incorporated into the Suite.

Explore Legacy

Explore Legacy is the free version of Zendesk Explore available to users migrated from Insights. It retains all the same features as Explore Professional and includes additional advanced scheduling and sharing capabilities. However, it does not provide access to features released after October 11, 2022. Explore Legacy allows users to schedule dashboards with end users and share dashboards outside the Zendesk platform.

Zendesk Explore vs Lumin by Fosfor

Overall User Satisfaction

Lumin by Fosfor has a higher user rating of 4.6 based on 9 reviews, whereas Zendesk Explore has a rating of 4.2 from 123 reviews. The smaller number of reviews for Lumin may suggest a more limited user base or newer market entry compared to Zendesk Explore.

Developers

Lumin by Fosfor is developed by LTIMindtree, while Zendesk Explore is a product of Zendesk. This indicates that the tools originate from companies with potentially different expertise and focus areas in customer service and analytics.

Features and Capabilities

Zendesk Explore is a comprehensive reporting and analytics tool that was previously only available with Zendesk Support Professional and Enterprise plans and is now included in the Suite, Support, and Sell plans. Lumin by Fosfor's specific features are not detailed in the provided facts, preventing a direct feature comparison.

Accessibility and Versions

Zendesk Explore was not included in the Suite until February 1, 2021, and offers a free version called Explore Legacy, which has the same features as Explore Professional plus advanced scheduling and sharing capabilities. However, Explore Legacy does not include features released after October 11, 2022. The accessibility of Lumin by Fosfor in terms of plans or versions is not provided.

Explore Plan Features

Zendesk Explore offers extensive features including hourly data refresh rate, custom fields, over 500 customization options for reports, and more than 20 visualization types. It also allows for scheduling and sharing dashboards, granular editor authorizations, and real-time dashboards. The feature set of Lumin by Fosfor is not specified for comparison.

Inconsistencies in Zendesk Explore's Availability

There is an inconsistency in the provided facts regarding Zendesk Explore's inclusion in Zendesk's Suite, Support, or Sell plans. Clearing this up with accurate information would be essential for a precise comparison with Lumin by Fosfor.

Frequently Asked Questions

What is the user rating of Lumin by Fosfor compared to Zendesk Explore?

Lumin by Fosfor has a 4.6 rating based on 9 reviews, while Zendesk Explore has a 4.2 rating based on 123 reviews.

Who is the developer of Lumin by Fosfor?

Lumin by Fosfor is made by LTIMindtree.

Who is the developer of Zendesk Explore?

Zendesk Explore is made by Zendesk.

Zendesk Explore vs Lumin by Fosfor: Sourcetable as an Alternative

Seeking a streamlined data management solution, organizations consider Zendesk Explore and Lumin by Fosfor. Sourcetable offers a competitive edge as an alternative, centralizing varied data sources into an accessible spreadsheet interface. This adaptability positions Sourcetable as a seamless integration for real-time data querying and manipulation, akin to familiar spreadsheet operations.

Efficiency in data handling is paramount. Sourcetable ensures data accessibility, enabling users to extract and manage database information instantaneously. This real-time interaction is a core advantage for businesses requiring up-to-date data analysis, bypassing the complexity of traditional BI tools.

Flexibility in data manipulation is a critical factor for BI tool selection. Sourcetable's spreadsheet-like environment offers intuitive data operations without the need for advanced technical skills, making it a viable alternative to Zendesk Explore and Lumin by Fosfor for users seeking simplicity and control over their data analytics processes.