What is Zendesk Explore?

Zendesk Explore is a reporting and analytics tool that is part of the Zendesk Suite. Initially, it was available only with Zendesk Support Professional and Enterprise plans but now is included in the Suite. Explore offers a range of features such as scheduling and sharing dashboards with both agents and end users, access roles including viewer, editor, and admin, as well as the use of Support Enterprise custom roles for permission assignment. It allows for granular editor authorizations to manage dataset and dashboard access.

The tool provides an hourly data refresh rate, supports custom fields including multi-select and multi-line options, and offers over 500 customization possibilities for creating custom reports. With more than 20 visualization types and an intelligent visualization selector, it enables optimal representation of data. Advanced customization options for dashboards, real-time dashboard capabilities, and testing of emails before scheduled delivery are also included. Users can view their current plan type in the billing section of the Admin Center.

Explore Legacy, a free version of Explore available to users migrated from Insights, matches the features of Explore Professional and includes enhanced scheduling and sharing capabilities. However, it does not include features released after October 11, 2022.

What is Zendesk Explore

Zendesk Explore is a reporting and analytics tool incorporated into Zendesk's Suite, Support, and Sell plans. It enables detailed reporting and analysis of customer service operations and performance. Initially restricted to Zendesk Support Professional and Enterprise, it has since become more widely available.

Features of Zendesk Explore

Explore offers features like scheduling and sharing dashboards with end users, customization with 500+ options for reports, and various visualization types including an intelligent selector. It supports advanced user roles and permissions, including viewer, editor, and admin roles, as well as real-time dashboards and an hourly data refresh rate. Custom fields and advanced customization for dashboards are also included.

Explore Legacy

The free version, Explore Legacy, mirrors the features of Explore Professional, adding enhanced scheduling and sharing capabilities. However, it does not include features released after October 11, 2022.

Zendesk Explore vs OpenText Magellan Analytics Suite Comparison

User Ratings and Reviews

Zendesk Explore outperforms OpenText Magellan Analytics Suite in user ratings, boasting a 4.2 rating compared to OpenText's 3.6. Additionally, Zendesk Explore has a broader user base with 123 ratings, while OpenText has been rated by 14 users.

Feature Availability

Zendesk Explore, primarily a reporting and analytics tool, is now included in Zendesk's Suite, Support, and Sell plans, offering wide accessibility to users. OpenText Magellan Analytics Suite, on the other hand, does not share the same integration with Zendesk's ecosystem.

Version Differences

Explore offers a free version known as Explore Legacy, which has the same features as Explore Professional, including advanced scheduling and sharing capabilities. However, it does not include any features released after October 11, 2022. OpenText's suite does not offer a similar free legacy version.

Customization and Reporting

Zendesk Explore provides extensive customization options for reports with over 500 possibilities, 20+ visualization types, and an intelligent visualization selector. OpenText Magellan Analytics Suite has not specified similar customization features.

Data Refresh Rate and Permissions

The Zendesk Explore plan features an hourly data refresh rate and granular editor authorizations. It includes viewer, editor, and admin roles, as well as the use of Support Enterprise custom roles for assigning permissions. Details on OpenText's data refresh rates and permission settings are not provided.

Real-Time Dashboard

Zendesk Explore includes a real-time dashboard feature, enhancing the immediacy of data reporting, which is a crucial aspect for dynamic business environments. OpenText has not indicated the availability of a real-time dashboard.

Frequently Asked Questions

What is the user rating of Zendesk Explore compared to OpenText Magellan Analytics Suite?

Zendesk Explore has a rating of 4.2, while OpenText Magellan Analytics Suite (Legacy) has a rating of 3.6.

How many ratings does Zendesk Explore have?

Zendesk Explore has 123 ratings.

How many ratings does OpenText Magellan Analytics Suite have?

OpenText Magellan Analytics Suite (Legacy) has 14 ratings.

Sourcetable as an Alternative to Zendesk Explore and OpenText

For businesses seeking a unified data analytics solution, Sourcetable presents itself as a proficient alternative to Zendesk Explore. Unlike Zendesk Explore's prebuilt Search dashboard, Sourcetable amalgamates data from diverse sources into a single spreadsheet interface. This integration facilitates real-time data queries and manipulation, optimizing the efficiency of knowledge base analysis and customer interaction insights.

Sourcetable facilitates custom report generation through its spreadsheet-like interface, offering flexibility in data metrics and attributes analysis. It stands out by enabling immediate dashboard updates, unlike the scheduled updates characteristic of Zendesk Explore, which are contingent on the subscription plan. This ensures that data-driven decisions are made on the most current information.

The capability to slice and filter reports in Sourcetable allows for granular insights akin to the Zendesk Explore Search dashboard, but with an added advantage of real-time data manipulation. This functionality is crucial for detecting knowledge base gaps, identifying trending topics, and understanding customer search patterns.

Cloning and editing dashboards, a feature available in Zendesk Explore, is inherently streamlined in Sourcetable's interface, simplifying the customization process. This makes Sourcetable a compelling choice for organizations aiming for agility and depth in their data analysis practices.