What is Zendesk Explore?

Zendesk Explore is a reporting and analytics tool designed for businesses to analyze and visualize customer service data. Included in the Zendesk Suite, Support, and Sell plans, it provides insights into customer interactions and support performance. Explore offers advanced features such as scheduling dashboards, sharing reports outside Zendesk, and customizing with 500+ options.

Key Features

Explore includes features such as real-time dashboards, access roles with specific permissions, data refresh rates at hourly intervals, and the ability to share and deliver dashboards to various user types. It supports multi-select and multi-line custom fields, along with over 20 visualization types for creating custom reports.

Explore Legacy

The free version, Explore Legacy, is available to users migrated from Insights and has all the features of Explore Professional, including advanced scheduling and sharing capabilities. However, it does not include features released after October 11, 2022.

What is Zendesk Explore?

Zendesk Explore is a reporting and analytics tool designed for customer service data analysis. It integrates with Zendesk's Suite, Support, and Sell plans to provide businesses with insights into customer interactions and support performance. Explore offers a range of features for data visualization and report customization, catering to various user roles and permissions within an organization.

Features of Zendesk Explore

Explore includes scheduling and sharing dashboards for both agents and end users, with advanced customization options and over 500 report customization possibilities. It supports real-time data analysis with an hourly refresh rate and allows for in-depth exploration of data through multi-select and multi-line custom fields. Additionally, Explore provides more than 20 visualization types and an intelligent selector for optimal chart representation.

Explore Legacy

The free version of Explore, known as Explore Legacy, offers identical features to the Explore Professional plan, including the ability to schedule and share dashboards outside of Zendesk. However, Explore Legacy does not include features released after October 11, 2022.

Zendesk Explore vs Microsoft Visio

Service Functionality

Zendesk Explore is a reporting and analytics tool designed for customer service, offering features such as scheduling dashboards, sharing capabilities outside of Zendesk, and various permission roles. Microsoft Visio, on the other hand, is primarily a diagramming and vector graphics application and does not specialize in customer service analytics.

Feature Set

Explore provides real-time dashboards, hourly data refresh rates, and over 500 customization options for reports, catering to customer service data analysis. Visio is focused on creating detailed diagrams, flowcharts, and organizational charts, serving a different purpose than Explore.

Integration with Customer Service

Zendesk Explore is seamlessly integrated with Zendesk's customer service platform, making it an inherent part of the Suite, Support, and Sell plans. Microsoft Visio is not tailored to integrate with customer service systems in the same way, as it is not a customer service tool.

Availability and Access

Explore is available in both free and paid versions, with the free Explore Legacy offering features similar to the Professional plan, including advanced scheduling and sharing. Visio does not offer a free version, and its pricing structure is based on a different set of utility and features.

Collaboration and Sharing

Zendesk Explore includes functionality to schedule and share dashboards with agents or end-users, emphasizing collaboration within customer service scenarios. Microsoft Visio's sharing features are focused on diagram collaboration and do not specifically cater to customer service data sharing.

Frequently Asked Questions

What is the primary function of Zendesk Explore compared to Microsoft Visio?

Zendesk Explore is primarily a customer service tool.

Is Zendesk Explore known for its AI capabilities?

Zendesk is a leader in AI, which suggests that Zendesk Explore may have AI capabilities.

How does the time to value compare between Zendesk Explore and Microsoft Visio?

Zendesk has a fast time to value, which may indicate that Zendesk Explore could be quicker to deliver value compared to Microsoft Visio.

Why Choose Sourcetable Over Zendesk Explore & Microsoft Visio

Sourcetable offers a unique approach to data integration and manipulation, positioning itself as a robust alternative to Zendesk Explore's analytics and Microsoft Visio's diagramming capabilities. By centralizing data from multiple sources, Sourcetable enables real-time queries in a familiar spreadsheet environment, streamlining the process of data analysis and visualization.

Unlike Zendesk Explore, which specializes in customer service analytics, Sourcetable's flexibility allows for a broader range of data inputs and custom analysis. This adaptability makes it ideal for users requiring a more versatile tool for comprehensive data oversight.

While Microsoft Visio excels in creating detailed diagrams, Sourcetable's spreadsheet-like interface simplifies the data manipulation process, offering real-time updates and a more dynamic data interaction experience. This real-time functionality is especially beneficial for users seeking immediate insights without the need for complex diagramming software.