What is Panorama Necto?

Panorama Necto is a business intelligence solution that offers advanced analytics, collaboration capabilities, and contextual data discovery. The platform enables users to create interactive workboards and dashboards, facilitating data-driven decision-making processes. Panorama Necto stands out by providing innovative ways for users to collaborate and establish contextual connections within data, enhancing the overall analytical workflow.

What is Zendesk Explore?

Zendesk Explore is a reporting and analytics tool integrated within the Zendesk Suite. It provides comprehensive functionality for creating custom reports and dashboards to analyze customer service data. The tool was previously available only with Zendesk Support Professional and Enterprise but is now included with the Suite, Support, and Sell plans. Explore offers a variety of features, such as scheduling dashboards, sharing capabilities outside Zendesk, access roles, granular editor authorizations, and an hourly data refresh rate. It also supports 500+ customization options for reports, over 20 visualization types, and advanced dashboard customization. A free version, Explore Legacy, offers all the features of Explore Professional, plus advanced scheduling and sharing features, but does not include features released after October 11, 2022.

Zendesk Explore vs Panorama Necto

Business Intelligence Features

Panorama Necto is a business intelligence solution known for its collaborative features and contextual connections. It offers workboards, advanced analytics, and contextual discovery. Conversely, Zendesk Explore serves as a customer analytics tool within the Zendesk suite, focusing on ticket analytics and providing customized dashboards.

Integration and User Experience

Zendesk Explore is designed to integrate seamlessly with other Zendesk services, optimizing analytics for ticket management. It's recognized for being user-friendly and more comfortable to learn compared to other analytics tools in ticket management systems. In contrast, Panorama Necto emphasizes collaboration and contextual data connections.

Customer Satisfaction and Support

Users are more likely to recommend Zendesk Explore over Panorama Necto, indicating higher satisfaction. Moreover, Zendesk Explore is acclaimed for providing superior support to its users, enhancing its reputation for being more user-friendly compared to Panorama Necto.

Cost and Return on Investment

From a financial perspective, Zendesk Explore is noted for having lower maintenance costs and a better return on investment than Panorama Necto. This could be a critical factor for companies considering the long-term economic impact of their business intelligence tools.

Migrating to Zendesk Explore

In 2019, Zendesk began migrating customers from BIME Analytics to Zendesk Explore, indicating a shift towards consolidating their analytics offerings under the Zendesk Explore brand.

Frequently Asked Questions

What are the main differences between Zendesk Explore and Panorama Necto?

Zendesk Explore is a customer analytics tool that integrates with the Zendesk suite, offering features like ticket analytics and custom fields. It's known for being user-friendly and having a lower maintenance cost. Panorama Necto, on the other hand, is a business intelligence solution that focuses on collaboration, contextual connections, and offers workboards, advanced analytics, and contextual discovery.

Which is more user-friendly, Zendesk Explore or Panorama Necto?

Zendesk Explore is more user-friendly than Panorama Necto.

How do the costs of maintaining Zendesk Explore compare to Panorama Necto?

Zendesk Explore costs less to maintain than Panorama Necto.

Which tool offers better support, Zendesk Explore or Panorama Necto?

Zendesk Explore has better support than Panorama Necto.

Between Zendesk Explore and Panorama Necto, which has a higher likelihood to be recommended?

Zendesk Explore has a higher likelihood to recommend score than Panorama Necto.

Sourcetable: Streamlined Data Analysis and Reporting

Seeking an alternative to Zendesk Explore and Panorama Necto for data analysis and reporting? Sourcetable offers a comprehensive solution by enabling users to aggregate data from various sources into a single platform. Its capability to handle bulk CSV analysis surpasses one million rows, making it a robust tool for large datasets.

With Sourcetable's Excel-like formulas, users can seamlessly query data, creating live charts and dashboards without any coding required. This feature positions Sourcetable as a no-code business intelligence tool suitable for teams seeking to simplify data collaboration and visualization.

The platform’s automated reporting and interactive visualizations empower users to publish charts with embedded visualizations directly to web pages and blogs. Sourcetable's turnkey data warehouse and over 100 connectors facilitate efficient data syncing from multiple business applications and databases.

Sourcetable’s no-code GUI for analyzing tables and building reports provides an accessible spreadsheet interface. This feature, along with built-in templates, makes it a practical alternative for creating comprehensive reports with ease.

Moreover, Sourcetable's AI Assistant and data library offer advanced data manipulation capabilities, such as creating joins and aggregating non-relational data. With end-to-end encryption, backups, and a policy against data overwriting, Sourcetable ensures data integrity and security.