What is Zendesk Explore?

Zendesk Explore is an analytics and business intelligence platform designed to provide insights into customer interactions and data. Developed by Zendesk, it integrates with other Zendesk products to analyze and visualize customer support information. The platform is recognized for its functionality with a user rating of 4.2 based on 123 reviews. Zendesk Explore facilitates the creation of reports and dashboards to help businesses understand their customer service performance and make data-driven decisions.

What is Zendesk Explore

Zendesk Explore is a reporting and analytics tool designed for businesses to analyze and visualize customer support data. It provides a suite of features that allow users to create custom reports and dashboards to gain insights into their operations. With Explore, users can schedule dashboard deliveries, share insights both within and outside of Zendesk, and utilize various customization options to tailor their reporting experience.

Core Features

Zendesk Explore includes features such as scheduling dashboards with end users, sharing dashboards outside Zendesk, and viewer, editor, and admin roles for access control. It offers granular editor authorizations, hourly data refresh rates, and the ability to customize fields and reports with over 500 options. Users can select from more than 20 visualization types and use the intelligent visualization selector for optimal chart types. Advanced customization options for dashboards are available, and there is support for real-time data visualization.

Plan Availability

Explore is included in Zendesk Suite and is available with Zendesk Support and Sell plans, including Lite, Team, Growth, and Enterprise options. It was previously available only with Zendesk Support Professional and Enterprise but has since been expanded to more plans.

Explore Legacy

The free version of Explore, called Explore Legacy, offers the same features as Explore Professional, with additional advanced scheduling and sharing capabilities. However, it does not include features released after October 11, 2022.

Zendesk Explore vs Atlassian Chartio

Overall Rating and User Feedback

Atlassian Chartio holds a higher user rating of 4.4 compared to Zendesk Explore, despite having fewer user ratings, with 24 for Chartio and 123 for Explore.

Company and Product Background

Atlassian Chartio is a product of Atlassian, a well-known software company, while Zendesk Explore is developed by Zendesk, which specializes in customer service and engagement products.

Feature Availability in Zendesk Explore

Zendesk Explore offers a comprehensive reporting and analytics toolset, with features such as scheduling and sharing dashboards, access roles, custom fields, and a real-time dashboard. Explore includes advanced customization options with over 500 custom report possibilities and more than 20 visualization types. Additionally, it provides hourly data refresh rates and intelligent visualization selection.

Legacy Features in Zendesk Explore

Explore Legacy, a free version of Zendesk Explore for users migrated from Insights, matches the features of Explore Professional and includes advanced scheduling and sharing capabilities. However, it does not include features released after October 11, 2022.

Plan Inclusions for Zendesk Explore

Zendesk Explore is available within the Suite and is included in the Support and Sell plans, offering different levels of functionality, including Lite, Team, Growth, and Enterprise plans. Initially, it was only available with Zendesk Support Professional and Enterprise.

Comparison Summary

While Atlassian Chartio is highly rated for its data visualization and dashboard capabilities, Zendesk Explore provides a robust analytics platform with extensive customization options, now broadly available across Zendesk's Suite, Support, and Sell plans.

Frequently Asked Questions

Which product has a higher user rating, Zendesk Explore or Atlassian Chartio?

Atlassian Chartio has a higher user rating of 4.4.

How many ratings does Atlassian Chartio have?

Atlassian Chartio has 24 ratings.

How many ratings does Zendesk Explore have?

Zendesk Explore has 123 ratings.

Who is the maker of Atlassian Chartio?

Atlassian Chartio is made by Atlassian.

Who is the maker of Zendesk Explore?

Zendesk Explore is made by Zendesk.

Why Choose Sourcetable Over Zendesk Explore and Atlassian Chartio

Sourcetable provides a comprehensive no-code solution for data analysis and visualization. Unlike Zendesk Explore and Atlassian Chartio, Sourcetable's bulk CSV analysis surpasses the 1,048,576 row limit, accommodating extensive datasets with ease. Its capacity for large-scale data handling is essential for robust business intelligence.

With over 100 integrations, Sourcetable syncs seamlessly with numerous business applications and databases, offering a centralized data warehouse. This feature ensures a unified data infrastructure that outperforms the limited connectors available in Zendesk Explore and Atlassian Chartio.

Sourcetable's interactive visualizations are generated through Excel-like formulas, enabling dynamic charts and dashboards without coding. In contrast to the more technical approach of Zendesk Explore and Chartio, Sourcetable's intuitive, spreadsheet-like interface simplifies data manipulation and reporting for real-time insights.

Automated reporting in Sourcetable is a significant advantage, allowing users to create reports, graphs, and dashboards effortlessly. Zendesk Explore and Chartio lack this level of automation in report generation, making Sourcetable a more efficient choice for data collaboration and sharing.

The platform's no-code GUI for analyzing tables, building reports, and operating with non-relational data ensures that Sourcetable is accessible to a wider range of users, not just developers. This inclusivity boosts productivity and fosters data-driven decision-making across entire teams.

Finally, Sourcetable's commitment to data security with end-to-end encryption and backups, along with its policy against data overwriting, provides a level of data integrity and protection that is critical for businesses. This focus on security is a cornerstone of Sourcetable's infrastructure.