What is Zendesk Explore?

Zendesk Explore is a reporting and analytics tool integrated within the Zendesk suite. It enables users to analyze, understand, and share key business information. With prebuilt and customizable reports, Explore aids in viewing customer data, support resources, and other vital business metrics. It facilitates collaboration and report sharing among users in an organization.

Explore's functionality includes a range of user roles, including Editors, Admins, and Viewers, to manage access to data. It features dashboards composed of widgets that can display charts, tables, and other report formats. Additionally, on-demand training is provided to help users maximize the tool's capabilities. However, Zendesk Explore is exclusively available to Zendesk users with specific subscription plans and is not accessible to individuals outside the organization.

What is Zendesk Explore?

Zendesk Explore is a reporting and analytics tool integrated with Zendesk's customer service platform. It provides detailed insights into customer interactions and support operations. The tool is designed to help organizations understand and improve their customer service experience.

Features of Zendesk Explore

Explore includes a range of features such as scheduling dashboards with end users, sharing dashboards externally, and various access roles including viewer, editor, and admin. It also allows for the use of Support Enterprise custom roles to assign permissions and offers granular editor authorizations. Additionally, Explore boasts an hourly data refresh rate, custom fields, and over 500 customization options for reports, alongside more than 20 visualization types with an intelligent selector for optimal chart types.

Availability and Plans

Previously exclusive to Zendesk Support Professional and Enterprise, Explore is now included in the Suite and available with the Lite, Team, Growth, and Enterprise plans. It also offers a free version known as Explore Legacy, which mirrors the features of Explore Professional, including advanced scheduling and sharing capabilities.

Zendesk Explore vs DataWalk Comparison

Product Overview

Zendesk Explore is a reporting and analytics tool designed to work seamlessly with Zendesk's suite of support and sales products. DataWalk, on the other hand, is not mentioned in the provided facts, therefore no comparison can be made regarding its overview.

Availability and Integration

Zendesk Explore is integrated into the Zendesk Suite and is available with Zendesk Support and Sell plans. It was previously exclusive to Zendesk Support Professional and Enterprise. In contrast, the availability and integration of DataWalk with other services have not been provided.

Features and Functionality

Zendesk Explore offers a variety of features including scheduling and sharing dashboards with end users, access roles, viewer, editor, and admin roles, granular editor authorizations, hourly data refresh rate, custom fields, and over 500 customization options for reports. It also supports multi-select and multi-line custom fields, more than 20 visualization types, and an intelligent visualization selector. Real-time dashboards and the testing of emails before delivery are other notable functions. The features and functionalities of DataWalk are not specified in the given facts, preventing a direct comparison.

Version Differences

Zendesk Explore has a free version known as Explore Legacy which has all the features of Explore Professional, including more advanced scheduling and sharing capabilities. However, it does not include features released after October 11, 2022. No information about different versions or feature sets of DataWalk is provided for comparison.

User Experience

Zendesk Explore has been rated 4.2, indicating a positive user experience. There is no rating provided for DataWalk to establish a comparison on user satisfaction.

Frequently Asked Questions

What is the user rating of Zendesk Explore?

Zendesk Explore has a 4.2 rating.

Sourcetable: A Superior Data Analysis and Visualization Platform

Sourcetable, a potent alternative to Zendesk Explore and DataWalk, excels in bulk CSV analysis and real-time data querying. Its ability to handle over 1,048,576 rows positions it as a leading solution for extensive data sets. Unlike traditional BI tools, Sourcetable requires no coding expertise, enabling teams to create dashboards effortlessly.

With its no-code GUI, users can build reports, perform complex data joins, and automate reporting without the steep learning curve associated with other platforms. The seamless integration with over 100 connectors simplifies syncing data from various business applications, streamlining workflows and enhancing productivity.

Interactive visualizations are rendered with ease, allowing the embedding of live charts into web pages and blogs, fostering a data-driven culture. Sourcetable's turnkey data warehouse and end-to-end encryption ensure data centralization and security, making it a comprehensive data infrastructure solution for businesses.

Sourcetable champions collaborative data analysis, offering a shared workspace for teams, alongside a rich data library and pre-built templates that accelerate the creation of insightful reports. Its AI Assistant further augments the analytical process, aiding users in extracting actionable insights from their data.