What is Zendesk Explore?

Zendesk Explore is a reporting and analytics platform designed to provide insights into customer service operations. It includes a suite of features for scheduling, sharing, and customizing dashboards and reports. With granular access roles and permissions, Explore caters to viewer, editor, and admin users, allowing for tailored access and control over datasets and dashboards.

Access and Permissions

Zendesk Explore offers access roles that utilize Support Enterprise custom roles for assigning permissions. Editor authorizations are granular, ensuring control over what users can view and edit.

Data and Customization

The platform supports an hourly data refresh rate and includes custom fields, such as multi-select and multi-line options. Over 500 customization choices are available for reports, alongside 20+ visualization types and an intelligent selector for optimal chart representation.

Dashboard and Sharing Features

Advanced dashboard customization options are provided, with capabilities for real-time data display. Dashboards can be scheduled for delivery to both agents and end users, and shared with specific agents or groups. A feature to test emails before delivery enhances communication accuracy.

Administration and Support

Administrators can view the current plan type in the billing section of the Admin Center, ensuring transparency and ease of management.

What is Zendesk Explore?

Zendesk Explore is a reporting and analytics tool included with Zendesk Suite and available for Zendesk Support and Sell plans. Initially exclusive to Zendesk Support Professional and Enterprise, Explore now extends to the Lite, Team, Growth, and Enterprise plans. Offering a comprehensive set of features for data analysis, Explore provides users with customizable report options, dashboard sharing capabilities, and an array of visualization types.

Explore Features

Explore includes scheduling and sharing dashboards with end users, both inside and outside Zendesk. It supports access roles such as viewer, editor, and admin, as well as custom roles from Support Enterprise. Explore features granular editor authorizations, an hourly data refresh rate, custom fields including multi-select and multi-line, and over 500 customization options for reports. It also boasts more than 20 visualization types, an intelligent visualization selector, real-time dashboards, and advanced dashboard customization.

Explore Legacy

The free version, Explore Legacy, mirrors the features of Explore Professional, with added advanced scheduling and sharing functionalities. However, it does not include features released after October 11, 2022. Explore Legacy remains a solution for users migrating from Insights, offering a familiar suite of analytical tools.

Zendesk Explore vs GoodData Platform Comparison

Overall Ratings and Recommendations

GoodData Platform has a rating of 4.3 out of 5 based on 104 ratings, while Zendesk Explore is rated slightly lower at 4.2, with 123 ratings. Interestingly, both platforms have a 0% recommendation rate, indicating that users may not advocate for either service despite the ratings.

Feature Availability

Zendesk Explore is a reporting and analytics tool tightly integrated with other Zendesk products. It was not part of the Suite until February 1, 2021, but is now included in the Suite, Support, and Sell plans. GoodData Platform's feature specifics are not listed, but it serves as a standalone business intelligence platform that could potentially cater to a wider range of data analytics needs.

Legacy Features and Updates

Explore Legacy, the free version of Explore for users migrated from Insights, matches the features of Explore Professional and includes advanced scheduling and sharing capabilities. However, it lacks access to features released after October 11, 2022. The GoodData Platform's approach to legacy features and updates is not provided.

Customization and User Permissions

Zendesk Explore offers extensive customization with over 500 options for custom reports and 20+ visualization types, including an intelligent visualization selector. User permissions are granular, with viewer, editor, and admin roles, and the option to use Support Enterprise custom roles. GoodData Platform’s customization and permission features are not detailed.

Data Refresh Rates and Custom Fields

The Zendesk Explore plan boasts an hourly data refresh rate and supports custom fields, including multi-select and multi-line types. This suggests a focus on providing timely data and accommodating complex data structures. The data refresh rate and custom field support for GoodData Platform are not specified.

Scheduling and Sharing Capabilities

Both Explore and Explore Legacy allow for scheduling dashboards for delivery to agents and end users, as well as sharing dashboards outside of Zendesk. GoodData Platform’s scheduling and sharing capabilities are not mentioned, making it difficult to compare this aspect.

Frequently Asked Questions

What are the ratings of Zendesk Explore compared to GoodData Platform?

Zendesk Explore is rated 4.2, while GoodData Platform is rated 4.3.

How many ratings does Zendesk Explore have compared to GoodData Platform?

Zendesk Explore has 123 ratings, and GoodData Platform has 104 ratings.

What is the willingness to recommend score for Zendesk Explore and GoodData Platform?

Both Zendesk Explore and GoodData Platform are rated 0% willing to recommend.

Sourcetable: The No-Code Data Analytics Alternative

For businesses looking beyond Zendesk Explore and GoodData Platform, Sourcetable offers a unique blend of simplicity and power in data analytics. Its no-code, spreadsheet-like interface allows for seamless data querying, blending the familiarity of Excel with the sophistication of a BI tool. This ensures accessibility for non-technical team members, optimizing the collaborative process.

With Sourcetable, users can handle extensive bulk CSV analysis and sync over 100 types of data connectors, offering a versatile solution for data aggregation. The platform's ability to create live charts, dashboards, and automated reports without coding bridges the gap between data storage and business intelligence, providing a comprehensive overview of your data landscape.

Key to Sourcetable's appeal is its turnkey data warehouse capability, which centralizes large volumes of data securely with end-to-end encryption. Unlike Zendesk Explore and GoodData, Sourcetable emphasizes data collaboration and flexibility, allowing users to publish charts with embedded visualizations directly into web pages and blogs for real-time data sharing.

The platform's AI Assistant and built-in templates further streamline report creation, making Sourcetable a robust alternative for teams seeking an efficient, collaborative, and integrated approach to data analysis and reporting.