What is Zendesk Explore?

Zendesk Explore is a reporting and analytics tool that was previously exclusively accessible to Zendesk Support Professional and Enterprise users. It provides advanced reporting features that enable organizations to analyze and visualize their customer service data. As part of its evolution, Zendesk Explore has been integrated into the Zendesk Suite, offering a unified experience for users seeking robust data analysis within their Zendesk environment. It is important to note that Zendesk Explore is not included in individual Suite, Support, or Sell plans.

What is Zendesk Explore?

Zendesk Explore is a reporting and analytics tool integrated with various Zendesk products. It is designed to measure, analyze, and improve customer service operations. Explore provides insights into customer interactions across multiple channels, enabling businesses to make data-driven decisions.

Availability

Initially available only with Zendesk Support Professional and Enterprise, Explore is now included in the Suite and the Support and Sell plans. It caters to a range of users with its availability across the Lite, Team, Growth, and Enterprise plans.

Features

Explore offers a comprehensive set of features including scheduling and sharing dashboards, access roles, hourly data refresh rates, and over 500 customization options for reports. It includes viewer, editor, and admin roles, granular editor authorizations, and multi-select and multi-line custom fields. Users can deliver scheduled dashboards to both agents and end users, share with specific groups, and utilize a real-time dashboard.

Explore Legacy

Explore Legacy, the free version of Explore, provides all features of Explore Professional. It is available to users migrated from Insights and includes advanced scheduling and sharing capabilities. However, it does not include features released after October 11, 2022.

Zendesk Explore vs BDB Platform Comparison

Overall User Ratings

Zendesk Explore has an aggregate user rating of 4.2, while BDB Platform stands slightly higher with a 4.5 rating. This indicates that users may perceive BDB Platform to have a marginally superior user experience or feature set.

Volume of User Feedback

Zendesk Explore has received a notably higher number of ratings, totaling 123, as compared to BDB Platform's 23 ratings. The larger volume of ratings for Zendesk Explore suggests a broader user base and potentially more diverse feedback.

Analytics and Business Intelligence Features

Both Zendesk Explore and BDB Platform serve as analytics and business intelligence platforms, implying that they offer tools for data analysis and insights that support business decisions. The specifics of their offerings are not detailed in the given facts and would require further analysis for a comprehensive comparison.

Frequently Asked Questions

What is the user rating for Zendesk Explore?

Zendesk Explore has a 4.2 rating.

How does BDB Platform's user rating compare to Zendesk Explore?

BDB Platform has a 4.5 rating, which is higher than Zendesk Explore's 4.2 rating.

How many ratings does Zendesk Explore have?

Zendesk Explore has 123 ratings.

How many ratings does BDB Platform have?

BDB Platform has 23 ratings.

Are Zendesk Explore and BDB Platform similar types of software?

Yes, both Zendesk Explore and BDB Platform are analytics and business intelligence platforms.

Discover Sourcetable: A Streamlined Alternative to Zendesk Explore and BDB Platform

When comparing Sourcetable to Zendesk Explore, users find that Sourcetable offers a unique approach to data handling. Unlike Explore, which processes data for dashboards and reports, Sourcetable provides a real-time, spreadsheet-like interface that does not alter source data. This ensures that discrepancies between data loads and API results are minimized, streamlining the analysis process for users seeking unaltered data insights.

Sourcetable stands out as an alternative to the BDB Platform by offering simplicity in data integration and manipulation. While BDB caters to a broad audience from CXOs to Business Users with its extensive microservices architecture, Sourcetable brings the power of querying multiple data sources to a user-friendly spreadsheet environment. This enables users to perform data analysis without the complexity of specialized tools for data ingestion, wrangling, or science.

For organizations evaluating Zendesk Explore versus the BDB Platform, Sourcetable's real-time data querying and spreadsheet interface can be an efficient solution. It eliminates the need for complex data refresh rates and the array of tools necessary for data transformation and visualization. Sourcetable's streamlined data access and manipulation make it an accessible alternative for those seeking to consolidate their data analysis within a familiar, spreadsheet-like platform.