What is Zendesk Explore?

Zendesk Explore is a service designed for data analytics and reporting. It provides users with the tools to analyze, visualize, and gain insights from their customer data. Despite being comparable to Splash BI, no reviews are available, and it holds an overall rating of 0%. This indicates a lack of user feedback and assessments in public domains.

What is SplashBI?

SplashBI is a business intelligence platform with a user rating of 4 out of 5. It is designed to provide analytics and data visualization capabilities. Despite its rating, there are no reviews available to provide additional insight into user experiences or specific features. Additionally, there are no listed alternative products directly competing with SplashBI.

Zendesk Explore vs Splash BI Comparison

User Ratings

Zendesk Explore has a user rating of 4.2 out of 5, while SplashBI is rated at 4 out of 5. There are no reviews for either product to provide additional context for these ratings.

Product Offerings

Zendesk Explore is a reporting and analytics tool that was initially available only with Zendesk Support Professional and Enterprise but is now included in the Suite, Support, and Sell plans. Splash BI's offerings in comparison are not specified.

Availability and Plans

Zendesk Explore offers a free version known as Explore Legacy, which includes all features of Explore Professional plus advanced scheduling and sharing capabilities. In contrast, Splash BI's plan structures are not detailed.

Features and Customization

Zendesk Explore provides comprehensive features like scheduling, sharing, access roles, and viewer, editor, and admin roles. It offers hourly data refresh rates, custom fields, over 500 customization options, more than 20 visualization types, and the intelligent visualization selector. Explore Legacy does not include features released after October 11, 2022. Splash BI's specific features have not been outlined for comparison.

Integration and Compatibility

Zendesk Explore is designed to integrate closely with Zendesk's own suite of products, including Support and Sell plans. The degree to which Splash BI integrates with other services or its compatibility with different platforms is not provided.

Product Alternatives

According to the facts provided, there are no alternative products for Zendesk Explore or Splash BI.

Frequently Asked Questions

How do Zendesk Explore and Splash BI compare in terms of user ratings?

Zendesk Explore is rated 4.2 out of 5, while Splash BI is rated 4 out of 5.

Are there any reviews available for Zendesk Explore or Splash BI?

No, there are no reviews for either product.

What alternative products are there to Zendesk Explore and Splash BI?

There are no alternative products for either Zendesk Explore or Splash BI.

Sourcetable as an Alternative to Zendesk Explore and Splash BI

For organizations seeking a unified data analysis solution, Sourcetable offers a compelling alternative to Zendesk Explore. Unlike Zendesk's Search dashboard, which provides insights on search-related metrics, Sourcetable aggregates data from a multitude of sources, enhancing the breadth of data analysis. It facilitates real-time queries and manipulations within a familiar spreadsheet interface, extending beyond the 390-day data retention and search-focused analytics of Zendesk Explore.

While Zendesk Explore provides specialized reports on customer service interactions, Sourcetable's versatility allows users to filter and analyze data across various dimensions such as Time, Brand, and User role. This functionality is akin to, yet more flexible than, the predefined filters in Zendesk's Search dashboard. Sourcetable's spreadsheet-like environment empowers users to customize and delve deeper into their data, offering a more dynamic alternative.

Comparatively, against Splash BI, Sourcetable stands out by simplifying data consolidation. It removes the complexity of traditional BI tools, offering a streamlined approach for those accustomed to spreadsheet operations. The real-time data manipulation and extraction capabilities of Sourcetable cater to users who prioritize ease-of-use and immediate data accessibility over the advanced but often complex features of Splash BI.

In summary, Sourcetable's all-in-one spreadsheet interface presents a user-friendly and efficient option for data analysis, challenging the more specialized Zendesk Explore and the intricate Splash BI. Its integration of diverse data sources and real-time manipulation capabilities make it a robust tool for organizations aiming to streamline their data analytics processes.