What is Zendesk Explore?

Zendesk Explore is a reporting and analytics tool designed for businesses utilizing Zendesk's suite of support, sales, and customer engagement products. It provides advanced reporting features, analytics capabilities, and customizable options for creating detailed insights into customer interactions and support operations.

Explore Features

Explore includes features such as scheduling and sharing dashboards, access roles, and customization options. Users can schedule dashboards for delivery to both agents and end users, as well as share dashboards within and outside Zendesk. Explore offers viewer, editor, and admin roles with granular authorizations, allowing for precise permission settings. Custom fields, multi-select and multi-line options, and over 500 customization options for reports are available, along with more than 20 visualization types and an intelligent visualization selector. Additionally, Explore features an hourly data refresh rate and real-time dashboards.

Explore Legacy

The free version of Explore, known as Explore Legacy, is available to users migrated from Insights and includes all the features of Explore Professional. Explore Legacy offers advanced scheduling and sharing features but does not include new features released after October 11, 2022.

Plan Inclusions

Previously only available with Zendesk Support Professional and Enterprise, Explore is now included in the Suite and available with Support and Sell plans. It can be accessed through Lite, Team, Growth, and Enterprise plans, providing a range of options for businesses of different sizes and needs.

What is Zendesk Explore?

Zendesk Explore is a reporting and analytics tool designed for businesses using Zendesk's customer service software. It provides advanced reporting features, allowing users to track, analyze, and visualize customer service data. Explore integrates with Zendesk Support, Suite, and Sell plans, facilitating a comprehensive overview of customer interactions and support performance.

Integration and Availability

Explore is included with Zendesk Suite and is also available for Support and Sell plans. Initially, it was exclusive to Zendesk Support Professional and Enterprise but has since become more widely accessible. The service adapts to various business sizes, with availability across Lite, Team, Growth, and Enterprise plans.

Explore Legacy

The free version, Explore Legacy, is tailored for users transitioning from Insights. It retains all features of Explore Professional, with additional capabilities for scheduling and sharing dashboards with end users and externally from Zendesk. However, it excludes features released post-October 11, 2022.

Key Features

Key features of Zendesk Explore include customizable reports with over 500 options, 20+ visualization types, and an intelligent selector for optimal chart types. It supports scheduling and sharing dashboards, real-time data, and viewer, editor, and admin roles with granular permissions. Custom fields and an hourly data refresh rate are also integral components of the service.

Zendesk Explore vs Google Data Studio

Cost and Accessibility

Google Data Studio is a free service, making it accessible without any direct cost. In contrast, Zendesk Explore offers both free and paid plans, with the free version known as Explore Legacy available to users migrated from Insights.

Integration Capabilities

Google Data Studio has known issues with integration, which may limit its seamless use with other systems. Zendesk Explore, while not specified, does not have integration issues mentioned, suggesting it may offer more robust integration options within the Zendesk ecosystem.

Availability and Inclusion

Zendesk Explore has evolved in its availability, initially exclusive to Zendesk Support Professional and Enterprise, and not included in the Suite until February 1, 2021. Now, Explore is integrated into the Suite, Support, and Sell plans, expanding its accessibility for Zendesk users.

Feature Set

Google Data Studio's features are not detailed in the provided information, making a direct feature comparison difficult. However, Zendesk Explore boasts extensive features including scheduling, sharing options outside Zendesk, access roles, granular editor authorizations, hourly data refresh rates, and over 500 customization options for reports. It also offers advanced dashboard customization and real-time data dashboards.

Legacy Features

Explore Legacy, the free version of Zendesk Explore, includes all the same features as Explore Professional and even more advanced scheduling and sharing features. However, it does not grant access to features released after October 11, 2022, which may limit its utility compared to the current paid versions of Explore.

Frequently Asked Questions

Is Google Data Studio free to use?

Yes, Google Data Studio is free.

Is Zendesk Explore a better product than its predecessor?

No, Zendesk Explore is not as good as the product it replaced.

Which is more expensive, Google Data Studio or Zendesk Explore?

Google Data Studio is more expensive than Zendesk Explore.

Sourcetable as an Alternative to Zendesk Explore and Google Data Studio

Sourcetable stands out by offering real-time data synchronization from Zendesk, among other platforms. This ensures that users have access to the most current data for analysis and decision-making. Unlike traditional ETL tools, Sourcetable streamlines the process, reducing the complexity of data extraction, transformation, and loading.

The intuitive spreadsheet-like interface of Sourcetable simplifies data manipulation, making it accessible even to those with limited technical expertise. This ease of use contrasts with the often complex interfaces of third-party ETL tools and specialized analytics software.

Providing a high level of flexibility, Sourcetable accommodates a variety of data sources and allows users to query and manipulate data directly within its interface. This contrasts with the rigidity often found in traditional ETL processes, offering a more adaptable solution for data analysis.