What is Zendesk Explore?

Zendesk Explore is a reporting and analytics tool designed to work with Zendesk's suite of customer service and engagement products. It enables the scheduling of dashboards with end users and the sharing of dashboards outside of Zendesk. The tool includes a variety of access roles, such as viewer, editor, and admin, and allows for the use of Support Enterprise custom roles to assign permissions. Explore offers granular editor authorizations to manage dataset and dashboard access.

The service features an hourly data refresh rate, supports custom fields including multi-select and multi-line types, and provides over 500 customization options for creating custom reports. With more than 20 visualization types and an intelligent visualization selector, it helps in choosing appropriate chart types for data representation. Advanced customization options for dashboards are available, alongside functionalities for scheduling dashboard deliveries and sharing with agents or groups. Additionally, Zendesk Explore includes a real-time dashboard and options to test emails before sending scheduled deliveries. Users can check their current plan type in the billing section of the Admin Center.

Zendesk Explore was not included in Zendesk's Suite before February 1, 2021, but it is now part of the package. The free version, Explore Legacy, is identical to Explore Professional with the inclusion of scheduling and sharing dashboards, except it does not include features released after October 11, 2022.

What is Zendesk Explore?

Zendesk Explore is a reporting and analytics tool that integrates with Zendesk's suite of products. Initially available only with Zendesk Support Professional and Enterprise, it is now included in the Suite, Support, and Sell plans. Offering both free and paid versions, Explore provides comprehensive insights into customer interactions and support operations.

Features of Zendesk Explore

Explore includes features such as scheduling dashboards for delivery, sharing dashboards outside of Zendesk, and access roles including viewer, editor, and admin. It allows for granular editor authorizations and includes an hourly data refresh rate. Explore supports custom fields, including multi-select and multi-line, and offers over 500 customization options for reports, along with more than 20 visualization types. Real-time dashboards and testing emails before scheduled delivery are also part of the service.

Explore Legacy

The free version, Explore Legacy, is identical to Explore Professional but does not include features released after October 11, 2022. Legacy users benefit from advanced scheduling and sharing features, such as scheduling dashboards with end users and sharing dashboards outside Zendesk.

Zendesk Explore vs TARGIT Decision Suite Comparison

User Ratings and Reviews

TARGIT Decision Suite holds a user rating of 4.7 based on 12 ratings, indicating high user satisfaction. In contrast, Zendesk Explore has a lower user rating of 4.2, with a significantly larger pool of 123 ratings.

Availability and Integration

Zendesk Explore has evolved from being exclusively available with Zendesk Support Professional and Enterprise plans to now being included in the Suite, Support, and Sell plans. TARGIT Decision Suite's availability across different platforms or integrations is not specified.

Feature Sets

The Zendesk Explore plan encompasses various features including scheduling dashboards, sharing capabilities outside of Zendesk, access roles, hourly data updates, and extensive customization options. TARGIT Decision Suite's specific features are not detailed, making a direct feature comparison challenging.

Legacy Features

Explore Legacy, the free version of Zendesk Explore, offers identical features to Explore Professional and includes advanced scheduling and sharing features. However, it does not support features released after October 11, 2022. TARGIT Decision Suite's approach to legacy features or versioning is not mentioned.

Frequently Asked Questions

What is the user rating of TARGIT Decision Suite compared to Zendesk Explore?

TARGIT Decision Suite has a 4.7 rating, whereas Zendesk Explore has a 4.2 rating.

How many ratings does Zendesk Explore have compared to TARGIT Decision Suite?

Zendesk Explore has 123 ratings, while TARGIT Decision Suite has 12 ratings.

Which product has more user feedback, Zendesk Explore or TARGIT Decision Suite?

Zendesk Explore has more user feedback with 123 ratings compared to TARGIT Decision Suite's 12 ratings.

Is the user rating of Zendesk Explore higher than that of TARGIT Decision Suite?

No, the user rating of Zendesk Explore is lower at 4.2 compared to TARGIT Decision Suite's rating of 4.7.

Sourcetable: A Superior Data Aggregation Solution

For organizations that require real-time data access and manipulation, Sourcetable presents a significant advantage over Zendesk Explore. While Zendesk Explore offers a prebuilt Search dashboard, Sourcetable excels by aggregating data from multiple sources into a single, easily-queryable spreadsheet interface. This real-time data consolidation is crucial for businesses needing up-to-the-minute insights.

Unlike Zendesk Explore's Search dashboard, which is constrained to 390 days of historical data, Sourcetable imposes no such limitations, providing a more extensive data analysis potential. Additionally, Sourcetable's live data querying capability surpasses the scheduled updates of the Search dashboard, ensuring that users have the most current data at their fingertips for decision-making purposes.

Sourcetable's flexible data manipulation features offer a distinct edge for users who need to write custom reports. While Zendesk Explore allows for report customization using its own metrics and attributes, Sourcetable provides a more intuitive spreadsheet-like environment that may be more familiar and accessible for many users.