What is Zendesk Explore?

Zendesk Explore is a reporting and analytics tool designed to measure and understand the entire customer experience. As part of Zendesk's Suite, it is integrated with Support and Sell plans, facilitating data-driven decisions. Initially, Explore was exclusive to Zendesk Support Professional and Enterprise plans but has since become more widely available.

Explore offers various features, including scheduling and sharing dashboards, access roles, custom fields, and an hourly data refresh rate. It enables users to create custom reports from over 500 customization options and to visualize data through more than 20 chart types. Explore's intelligent visualization selector assists in choosing the optimal chart type automatically.

For users with legacy needs, Explore Legacy is available as a free version, mirroring the capabilities of Explore Professional. It includes advanced scheduling and sharing features, although it does not provide access to features released after October 11, 2022.

What is Zendesk Explore?

Zendesk Explore is a reporting and analytics tool designed for businesses to analyze and visualize their customer service data. It is included in Zendesk Suite and is also available for Zendesk Support and Sell plans, supporting a range of plan types from Lite to Enterprise. This tool was previously accessible only with Zendesk Support Professional and Enterprise plans.

Features of Zendesk Explore

Explore provides functionalities such as scheduling and sharing dashboards both within and outside of Zendesk, customizing roles from viewer to admin, and using Support Enterprise custom roles for permission assignment. It supports granular editor authorizations, an hourly data refresh rate, and includes over 500 customization options for reports, along with more than 20 visualization types. The intelligent visualization selector and advanced dashboard customizations further enhance reporting capabilities.

Explore Legacy

The free version of Zendesk Explore, known as Explore Legacy, offers all features available in Explore Professional, along with additional advanced scheduling and sharing capabilities. However, it does not include features released after October 11, 2022.

Zendesk Explore vs Progress DataRPM Comparison

Overview and Ratings

Zendesk Explore is a reporting and analytics tool primarily integrated with Zendesk's suite of services. It has garnered 123 ratings with an average score of 4.2. Progress DataRPM, created by Progress, is a competing analytics service with 2 ratings and a higher average score of 4.5. The larger number of ratings for Zendesk Explore suggests a more extensive user base.

Feature Availability

Zendesk Explore includes a wide range of features, such as scheduling dashboards, sharing capabilities outside of Zendesk, access roles, and a real-time dashboard. It offers customization with 500+ options for reports and 20+ visualization types. Explore is available in various plans, including the Suite, Support, and Sell plans, and it offers a free version named Explore Legacy. Progress DataRPM's specific features are not detailed in the provided facts.

Plan Inclusion and Version Differences

Zendesk Explore was initially only available with Zendesk Support Professional and Enterprise but is now included in the Suite. Explore Legacy, the free version, matches Explore Professional in features but does not include updates released after October 11, 2022. In contrast, the inclusion of Progress DataRPM in various service plans is not specified.

User Segmentation and Customization

Zendesk Explore provides granular user permissions with viewer, editor, and admin roles, and uses Support Enterprise custom roles for permission assignments. It offers hourly data refresh rates and supports multi-select and multi-line custom fields. Progress DataRPM's approach to user segmentation and report customization has not been provided.

Frequently Asked Questions

How many ratings does Progress DataRPM have compared to Zendesk Explore?

Progress DataRPM has 2 ratings, while Zendesk Explore has 123 ratings.

What are the respective ratings of Progress DataRPM and Zendesk Explore?

Progress DataRPM has a rating of 4.5, whereas Zendesk Explore has a rating of 4.2.

Who is the maker of Progress DataRPM?

Progress DataRPM is made by Progress.

Sourcetable: A Zendesk Explore vs Progress DataRPM Alternative

For organizations seeking an efficient way to centralize and manage data, Sourcetable presents itself as a robust alternative to Zendesk Explore and Progress DataRPM. Its unique spreadsheet-like functionality integrates multiple data sources, streamlining the data query process.

Sourcetable's real-time data extraction capabilities enable users to access and manipulate data instantly, offering a practical solution for those accustomed to the versatility of spreadsheet interfaces. This approach simplifies data analysis, offering an intuitive platform for businesses to gain actionable insights.

With an emphasis on usability, Sourcetable caters to users looking to consolidate their data management tools, providing a singular, cohesive environment for all data-related tasks. This positions Sourcetable as a competitive option for data analysis and business intelligence.