What is Zendesk Explore?

Zendesk Explore is a data analytics and reporting tool designed to provide insights and understanding of customer interactions. It integrates with the Zendesk suite of customer service products, enabling users to analyze and visualize their customer support data. The service is tailored for businesses looking to enhance their customer support strategy through data-driven decision-making.

What is Zendesk Explore

Zendesk Explore is a reporting and analytics tool designed for use with Zendesk's suite of customer service and engagement products. It provides advanced reporting features, allowing users to create custom reports and dashboards to track customer service metrics and analyze data. Included in the Zendesk Suite, as well as with Support and Sell plans, Explore facilitates comprehensive data analysis for businesses.

Features of Zendesk Explore

Offering over 500 customization options for custom reports and more than 20 visualization types, Zendesk Explore caters to detailed data analysis needs. It includes an intelligent visualization selector to automatically choose optimal chart types, real-time dashboards, and hourly data refresh rates. Additionally, Explore enables users to schedule and share dashboards with agents or end users and leverage granular editor authorizations for enhanced data control.

Explore Legacy

Explore Legacy is the free version of Zendesk Explore, available to users who migrated from Insights. It retains all features of Explore Professional, including the ability to schedule dashboards with end users and share dashboards outside of Zendesk. However, it does not include features released after October 11, 2022.

Zendesk Explore vs Logility Halo Comparison

Overall Ratings

Logility Halo surpasses Zendesk Explore in product ratings, boasting a 4.7 rating from 31 users. Meanwhile, Zendesk Explore holds a 4.2 rating based on 123 user reviews.

Feature Availability

Zendesk Explore, a reporting and analytics tool, was initially available only with Zendesk Support Professional and Enterprise plans and was not included in the Suite until February 1, 2021. In contrast, Explore is now part of the Suite and available with Lite, Team, Growth, and Enterprise plans, while specific details about Logility Halo's plan availability are not provided.

Legacy Versions

Zendesk offers Explore Legacy, a free version with identical features to Explore Professional, including more advanced scheduling and sharing capabilities. However, Explore Legacy does not include any new features released after October 11, 2022, whereas no legacy version specifics are mentioned for Logility Halo.

Functionality and Customization

Zendesk Explore offers extensive customization with over 500 options, 20+ visualization types, and an intelligent visualization selector. It includes advanced scheduling, sharing, real-time dashboards, and testing email functionalities. Logility Halo's specific functionalities and customization options are not detailed in the provided facts.

Plan Inclusion and Accessibility

Zendesk Explore has seen a shift in its plan inclusion, now available across various Zendesk plans, including Suite, Support, and Sell. In contrast, the inclusion of Logility Halo within similar service plans is not specified.

User Roles and Permissions

Zendesk Explore features access roles, including viewer, editor, and admin, with granular authorizations for editors. The plan also leverages Support Enterprise custom roles for permission assignment. Details regarding Logility Halo's user role management and permission settings are not provided.

Frequently Asked Questions

Which product has a higher user rating, Zendesk Explore or Logility Halo?

Logility Halo is the higher rated product in this comparison.

What is the user rating of Logility Halo?

Halo (Legacy) has a 4.7 rating with 31 ratings.

What is the user rating of Zendesk Explore?

Zendesk Explore has a 4.2 rating with 123 ratings.

Why Choose Sourcetable Over Zendesk Explore and Logility Halo

Sourcetable offers a comprehensive data management solution that excels in real-time CSV analysis and interactive visualizations. Unlike Zendesk Explore, which is targeted primarily at customer service analytics, Sourcetable provides a multifaceted platform suitable for various business intelligence purposes. Its ability to handle over a million rows makes it a robust alternative for handling large datasets effortlessly.

With Sourcetable, teams can collaborate on data analysis without the need for coding, setting it apart from Logility Halo's supply chain-centric approach. The no-code graphical user interface ensures that building reports, charts, and dashboards is accessible to all team members, promoting data democratization within an organization.

The platform's spreadsheet interface, combined with over 100 connectors, outmatches Zendesk Explore's and Logility Halo's integration capabilities. This allows for seamless syncing and querying of data across multiple business applications, creating a centralized data warehouse that is both efficient and secure, with end-to-end encryption and consistent backups.

Additionally, Sourcetable's AI Assistant and built-in templates streamline the creation of reports, further emphasizing its edge in automated reporting and data infrastructure management. This turnkey solution ensures that businesses can focus on analytics and insights rather than the complexities of data handling and report generation.