What is Zendesk Explore?

Zendesk Explore is a data analytics and reporting tool designed for measuring and understanding the entire customer experience. With a focus on customer support analytics, it allows businesses to access and analyze customer interaction data across various channels provided by Zendesk services. The platform's capabilities enable organizations to optimize their support strategies and improve customer service outcomes.

What is Zendesk Explore?

Zendesk Explore is a reporting and analytics tool included in the Zendesk Suite. It facilitates the analysis of customer service data and helps in making data-driven decisions. Explore provides features such as dashboard scheduling, sharing capabilities outside of Zendesk, and a variety of roles including viewer, editor, and admin for granular access control. The tool is available in different plans including Lite, Team, Growth, and Enterprise, with a free version known as Explore Legacy offered to certain users.

Explore Legacy

Explore Legacy is the free version of Zendesk Explore available to users migrated from Insights. It matches the features of Explore Professional and includes advanced scheduling and sharing options. However, it lacks access to features released after October 11, 2022. Explore Legacy is designed for both end users and agents, providing comprehensive analytics capabilities without additional costs.

Explore Plans

Zendesk Explore is part of the Zendesk Suite and is also included in Support and Sell plans. It was previously exclusive to Zendesk Support Professional and Enterprise. The service offers a range of features for customization and visualization of reports, including multi-select fields, an intelligent visualization selector, and a real-time dashboard. The tool supports hourly data refresh rates and allows users to test emails before delivery, adding to its efficiency and reliability for businesses.

Zendesk Explore vs Cubeware Solutions Platform C8

Analytics Software Comparison

Zendesk Explore functions as an analytics software, enabling detailed data analysis and reporting. It is designed to work seamlessly with other Zendesk products, offering analytics capabilities within a helpdesk context. Cubeware Solutions Platform C8, while not explicitly mentioned as an analytics software in the provided facts, may offer different services that require further examination to determine its analytics capabilities.

Company of Origin

Zendesk Explore is a product created by Zendesk, a company known for its customer service and engagement products. The origin of Cubeware Solutions Platform C8 is not specified in the provided facts, making it necessary to research further to identify its manufacturer and service ecosystem.

Helpdesk Software Services

Zendesk Explore is identified as a helpdesk software, suggesting it includes features designed for customer support and service management. This integration allows for the direct application of analytics within customer service operations. The role of Cubeware Solutions Platform C8 in helpdesk services is not indicated in the facts provided.

Business Intelligence Features

As a business intelligence software, Zendesk Explore supports data-driven decision-making within businesses, particularly in customer service workflows. In contrast, the business intelligence capabilities of Cubeware Solutions Platform C8 are not described in the provided facts, which necessitates additional research to compare business intelligence features.

Frequently Asked Questions

What is the user rating difference between Zendesk Explore and Cubeware Solutions Platform C8?

Cubeware Solutions Platform C8 has a user rating of 4.2, while Zendesk Explore has a user rating of 4.

Which platform has more user ratings?

Cubeware Solutions Platform C8 has more user ratings, with a total of 123 ratings, compared to Zendesk Explore which has 2 ratings.

What are Zendesk Explore and Cubeware Solutions Platform C8?

Zendesk Explore is a business intelligence platform, whereas Cubeware Solutions Platform C8 is also a business intelligence platform made by Cubeware.

SourceTable: A Versatile Alternative for Data Integration and Real-Time Querying

SourceTable stands out as a practical alternative to Zendesk Explore and Cubeware Solutions Platform C8. It streamlines data integration from multiple sources into a unified spreadsheet interface, enabling efficient real-time database querying. This simplifies data manipulation akin to conventional spreadsheets, offering a familiar and agile analytical environment.

While Zendesk Explore is recognized as a robust business intelligence tool with high ratings, SourceTable's real-time querying capabilities present a compelling option for dynamic data analysis. Its spreadsheet-centric approach caters to businesses seeking to consolidate and interact with their data swiftly and intuitively.

The seamless integration features of SourceTable make it a noteworthy contender in the realm of data analytics, especially for users accustomed to spreadsheet interfaces. Its ability to provide immediate insights by querying databases in real time positions SourceTable as an efficient, user-friendly alternative to traditional BI tools.