What is Qlik Sense?

Qlik Sense is a data analytics platform that leverages AI and machine learning to offer insights and predictions. It is designed with an associative analytics engine, allowing for in-depth data exploration and instant calculations. Qlik Sense supports self-service visualizations, enabling users to create customized dashboards and applications.

Core Features

Key features include AI-powered automated insight generation, predictive analytics, and natural language interaction. Qlik Sense's AutoML facilitates the creation of machine learning models in a code-free environment. Its real-time data pipeline and alerting capabilities allow for immediate and event-driven actions.

Integration and Customization

Qlik Sense provides data integration, preparation, and cataloging, ensuring efficient data management. With its open APIs, Qlik Sense supports custom app development, visualizations, and extensions. It is fully customizable and scalable, catering to various data sources and cloud services.

Collaboration and Accessibility

Collaborative features in Qlik Sense include notes, discussion threads, and collaborative analytics. It is accessible on mobile devices and has a low-code environment, promoting data literacy among users. Qlik Sense's governance features ensure centralized management, making it a comprehensive solution for data analytics needs.

What is Zendesk Explore?

Zendesk Explore is a reporting and analytics platform designed for businesses to measure and improve the entire customer experience. Part of the Zendesk product suite, it provides advanced reporting features, pre-built dashboards, and data visualization tools to analyze customer interactions across various channels.

With Zendesk Explore, users can create custom reports and gain insights into customer service operations and trends. It integrates with other Zendesk products to consolidate data from support tickets, live chats, phone calls, and emails, providing a unified view of customer support activities.

The tool offers a range of analytics capabilities to optimize support strategies, improve response times, and enhance overall customer satisfaction. Zendesk Explore is used by customer service teams to track key performance indicators, identify areas for improvement, and make data-driven decisions.

Qlik Sense vs Zendesk Explore

Overview and Core Functionality

Qlik Sense is a self-service BI platform known for its associative analytics engine, AI-powered insights, and full range of analytics use cases. Zendesk Explore, on the other hand, is a BI and customer analytics tool that specializes in customer experience data. Both platforms facilitate data discovery, visualization, governance, reporting, and collaboration.

Usability and Learning Curve

Both Qlik Sense and Zendesk Explore are designed to be user-friendly and time-efficient. However, Qlik Sense is noted for its ease of use and quick learning curve, making it more accessible for a broader range of users.

Customer Experience Analytics

Zendesk Explore excels in customer experience analytics, providing in-depth insights tailored to customer service data. Qlik Sense, while versatile, is not as specialized in this area compared to Zendesk Explore.

Data Integration and Preparation

Qlik Sense offers robust data preparation and integration capabilities, allowing users to work with various data sources, including apps, databases, and cloud services. Both platforms are competent in handling good data sources, but Qlik Sense offers a more comprehensive set of tools for integrating and managing data.

Advanced Analytics and AI

Qlik Sense leverages AI and ML within its foundation, offering features like automated insight generation, predictive analytics, and the ability to create ML models with Qlik AutoML. Zendesk Explore provides analytics use cases but doesn't emphasize AI and machine learning to the same extent as Qlik Sense.

Customization and Extensibility

Both platforms allow for customization, but Qlik Sense stands out with its fully customizable environment, including custom apps, visualizations, and extensions. It also offers a rich set of APIs for further extensibility, supporting a wide range of data sources and integration scenarios.

Collaboration Features

Collaboration is a key feature in both Qlik Sense and Zendesk Explore, with tools for sharing insights and working together on reports. Qlik Sense enhances collaboration with features like notes, narrative context, and discussion threads.

Deployment Options

Qlik Sense offers flexibility in deployment, with options for cloud analytics and on-premises solutions, catering to different business needs and data management policies.

Specialized Use Cases

While Zendesk Explore is optimized for customer experience analytics, Qlik Sense provides a broader range of analytics capabilities, making it suitable for diverse use cases such as uncovering hidden insights, supporting decision making, and reducing production costs.

Version Control

Zendesk Explore is noted for its better version control capabilities compared to Qlik Sense, offering more structured management of report versions and changes within the analytics environment.

Frequently Asked Questions

What are the main similarities between Qlik Sense and Zendesk Explore?

Qlik Sense and Zendesk Explore both offer data discovery and visualization, a full range of analytics use cases, data governance, reporting, and collaboration. They are both easy to use, time savers, and good at integrating data sources.

How do Qlik Sense and Zendesk Explore differ in terms of customer analytics?

Zendesk Explore is better at customer experience analytics than Qlik Sense.

Which platform is easier to use, Qlik Sense or Zendesk Explore?

Qlik Sense is considered to be easier to use than Zendesk Explore.

Which tool is better for learning quickly, Qlik Sense or Zendesk Explore?

Qlik Sense is better at learning quickly compared to Zendesk Explore.

How does version control compare between Qlik Sense and Zendesk Explore?

Zendesk Explore is better at version control than Qlik Sense.

Explore Sourcetable as an Alternative to Qlik Sense and Zendesk Explore

For businesses considering data analytics tools, Sourcetable offers a seamless spreadsheet-based interface for data integration and real-time querying. Sourcetable stands out in its simplicity, combining data from various sources into one accessible location, challenging the complexities of Qlik Sense's associative analytics engine and Zendesk Explore's reporting features.

Unlike the governed multi-cloud architecture of Qlik Sense, Sourcetable simplifies deployment with its intuitive spreadsheet environment. This approach caters to organizations looking for straightforward, scalable solutions for data management without the need for a multi-cloud setup or the sophisticated scripting engines found in platforms like Qlik Sense.

Sourcetable's real-time data manipulation capabilities provide a direct contrast to Qlik Sense's augmented analytics and Zendesk Explore's visualization focus. It allows users to effortlessly explore and shape data within a familiar spreadsheet context, ensuring a lower learning curve and immediate productivity gains.

As an alternative to Qlik Sense and Zendesk Explore, Sourcetable offers a balanced solution that emphasizes ease of use and flexibility, aligning with the needs of businesses prioritizing quick access and manipulation of their data without the need for extensive analytics or security features.