What is Zendesk Explore?

Zendesk Explore is a reporting and analytics tool designed for businesses to analyze customer interaction data. A component of Zendesk's offerings, it integrates with the company's Suite and is included in multiple plan tiers such as Support, Sell, Team, Growth, and Enterprise. The tool facilitates the creation of reports and dashboards to help organizations understand and improve their customer service operations.

Availability

Formerly exclusive to Zendesk Support Professional and Enterprise plans, Explore has since expanded its availability. It is now accessible with the Lite plan and has been incorporated into the Suite, broadening its reach to a wider range of users.

Explore Legacy

Explore Legacy, the free version of Zendesk Explore, encompasses all the features of the standard Explore plan. Additionally, it allows for scheduling and sharing dashboards with end users, including outside of Zendesk, offering enhanced flexibility for data dissemination.

What is Zendesk Explore?

Zendesk Explore is a reporting and analytics tool integrated within the Zendesk Suite. It provides advanced reporting features and analytics for businesses using Zendesk's customer support services. Explore facilitates in-depth analysis of customer support interactions and service efficiency.

Features of Zendesk Explore

Explore offers a range of features, including customizable dashboards, scheduling and sharing of reports, and access roles like viewer, editor, and admin. It supports granular permissions, hourly data refresh rates, and the ability to manage custom fields. Over 500 customization options and more than 20 visualization types are available, including an intelligent visualization selector for optimal chart type selection.

Explore Legacy

Explore Legacy is the free version of Explore, mirroring the features of Explore Professional. It includes additional advanced scheduling and sharing capabilities, but does not include features released after October 11, 2022.

Integration and Availability

Zendesk Explore is included in the Suite and available with Support and Sell plans. Previously exclusive to Zendesk Support Professional and Enterprise, Explore is now accessible in other tiers, such as Lite, Team, Growth, and Enterprise plans.

Zendesk Explore vs Minitab Connect

The provided facts do not contain any information about a comparison between Zendesk Explore and Minitab Connect. Therefore, a comparison and contrast of the services cannot be made based on the available data. For accurate information regarding the features of Minitab Connect and how they compare to Zendesk Explore, please refer to a source that includes such a comparison.

Frequently Asked Questions

What are the main differences between Zendesk Explore and Minitab Connect?

The text does not contain any information about a comparison between Zendesk Explore and Minitab Connect.

Which one is better for customer service analytics: Zendesk Explore or Minitab Connect?

The text does not contain any information about a comparison between Zendesk Explore and Minitab Connect.

Can you integrate Zendesk Explore with Minitab Connect for data analysis?

The text does not contain any information about a comparison between Zendesk Explore and Minitab Connect.

What are the pricing differences between Zendesk Explore and Minitab Connect?

The text does not contain any information about a comparison between Zendesk Explore and Minitab Connect.

Why Choose Sourcetable over Zendesk Explore and Minitab Connect

Sourcetable offers a unique spreadsheet interface that simplifies data interaction, making it accessible to users without coding skills or SQL knowledge. As an alternative to Zendesk Explore, Sourcetable provides a seamless experience for analyzing Zendesk data with its user-friendly platform, which is more intuitive than Zendesk Explore's analytics interface.

Against Minitab Connect, Sourcetable's strength lies in its ability to integrate with over 37 data sources, including various CRM platforms, which positions it as a versatile tool for data querying and manipulation. Its spreadsheet-centric approach caters to a broad range of users, democratizing data analysis beyond the capabilities of Minitab Connect.

Currently in Closed Beta, Sourcetable is poised to redefine data analysis by offering real-time data extraction and manipulation in a spreadsheet format. This positions Sourcetable as an accessible and efficient alternative for both Zendesk Explore and Minitab Connect users, streamlining data workflows without the need for complex query languages.