What is Zendesk Explore?

Zendesk Explore is a reporting and analytics tool designed for businesses that use Zendesk's suite of customer support and sales software. Initially available only with Zendesk Support Professional and Enterprise plans, it is now included in the Suite, Support, and Sell plans. Explore facilitates the analysis of customer service data to improve operations and customer experiences.

Features of Zendesk Explore

Explore provides a comprehensive set of features for data analysis. It includes scheduling and sharing dashboards with both agents and end users, as well as outside of Zendesk. The tool offers various access roles, such as viewer, editor, and admin, and allows for granular editor authorizations. With an hourly data refresh rate, custom fields, and over 500 customization options for reports, users can tailor their data analysis to specific needs. Explore also boasts advanced visualization types, including an intelligent selector for optimal chart types, and a real-time dashboard for up-to-the-minute reporting.

Explore Legacy

A free version of Zendesk Explore, known as Explore Legacy, is available and includes all the features of Explore Professional. It also offers advanced scheduling and sharing capabilities. However, Explore Legacy does not grant access to any new features released after October 11, 2022.

What is Zendesk Explore

Zendesk Explore is a reporting and analytics tool. It facilitates the analysis of customer service data, providing insights to optimize support strategies. Previously exclusive to Zendesk Support Professional and Enterprise, it's now included in the Suite, Support, and Sell plans. Explore offers an extensive range of features, including 500+ customization options for reports, 20+ visualization types, and an intelligent visualization selector.

Included in the Zendesk Explore plan are advanced scheduling and sharing capabilities, such as dashboard delivery for agents and end users, and sharing options with individual agents or groups. It supports scheduling dashboards with end users and sharing dashboards outside of Zendesk. Access roles, like viewer, editor, and admin, along with granular editor authorizations, provide tailored permissions for users.

Explore Legacy, the free version of Explore, matches the features of the paid Explore Professional plan. It offers advanced scheduling and sharing features but lacks new features released after October 11, 2022. The plan includes real-time dashboards, hourly data refresh rates, and the ability to test emails before scheduled delivery. Users may view their current plan type in the billing section of the Admin Center.

Zendesk Explore vs Cambridge Semantics Anzo

Popularity and Ratings

Zendesk Explore has a significant user base with 123 ratings, reflecting a broader adoption compared to Cambridge Semantics Anzo, which has 6 ratings. Despite the difference in user ratings, Anzo boasts a higher overall rating of 4.8, compared to Explore's 4.2, indicating higher satisfaction among its fewer users.

Feature Set and Versions

Zendesk Explore offers a comprehensive reporting and analytics tool within the Zendesk ecosystem, with features including scheduling and sharing dashboards, access roles, and an hourly data refresh rate. Explore Legacy, a free version of Explore, matches Explore Professional in features but adds advanced scheduling and sharing capabilities. However, it lacks features released after October 11, 2022. Anzo's features are not detailed in the provided facts, preventing a direct feature comparison.

Plan Inclusion and Access

Initially, Zendesk Explore was only available with Zendesk Support Professional and Enterprise, but it is now included in the Suite, Support, and Sell plans. Explore offers various access roles, like viewer, editor, and admin, and allows for granular editor authorizations. Unlike Explore, there are no specifics given about Anzo's plan inclusion or access roles.

Customization and Visualization

Zendesk Explore emphasizes customization with over 500 options for custom reports and more than 20 visualization types, along with an intelligent visualization selector. Explore's ability to deliver tailored reporting experiences is not directly comparable to Anzo due to the lack of information on Anzo's customization features.

Frequently Asked Questions

How do Zendesk Explore and Cambridge Semantics Anzo compare in terms of user ratings?

Zendesk Explore has 123 ratings, while Anzo has 6 ratings.

What is the overall rating for Zendesk Explore?

Zendesk Explore has an overall rating of 4.2.

What is the overall rating for Cambridge Semantics Anzo?

Anzo has an overall rating of 4.8.

Why Choose SourceTable as Your Data Platform

SourceTable stands out as a robust alternative to Zendesk Explore and Cambridge Semantics Anzo, offering a spreadsheet-based data platform that centralizes data collection. Its synchronization capabilities with databases such as Postgres and MySQL, as well as various applications including Stripe and Hubspot, make it a versatile choice for businesses seeking real-time data integration.

With SourceTable, users can manage their data with no code, simplifying the process of data aggregation and reporting. This approach is ideal for teams looking for a business intelligence solution that doesn't require extensive technical expertise. SourceTable's ability to automate reports and create live dashboards streamlines data analysis, making it accessible within a familiar spreadsheet-like interface.

Boasting over 100+ integrations, SourceTable connects seamlessly with a broad range of databases and applications. This connectivity ensures that businesses can leverage their existing tools without the need for complex migrations, while the platform's no-code data syncs offer a user-friendly alternative to traditional data collection methods.